Download USPS 421 Window Clerk Study Guide Exam-With 100% Verified Solutions | Graded A+ and more Exams Nursing in PDF only on Docsity!
USPS 421 Window Clerk Study Guide
Exam-With 100% Verified Solutions |
Graded A+
GIST
Greeting Customers, Inquiring their needs, Suggesting options best to the customers' needs and Thanking them for coming to the US Postal Service Processing Categories Letters, Flats, Machinable Parcels, Irregular Parcels, and Outside Parcels. Letter-Size Mail Rectangular, Between 3.5" to 6 1/8" high, 5" to 11.5" long and .007" to .25" thick. Max weight 3.5 oz Postcards Rectangular, between 3.5" to 4.25" high, 5" to 6" long and .007 to .016 thickness Flat-Size Mail Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8" high OR more than 11.5" long, OR more than 1/4" thick. Maximum 12" high, 15" long and 3/4" thick. One of the minimum flat-size dimensions MUST exceed maximum letter-size dimensions. Machinable Parcels Must weigh at least 6 ounces but no more than 25 pounds. High density parcels maximum weight is 15 pounds.(exception for lightweight parcels) Irregular Parcels Must have any one of the following characteristics: Less than 6" in length, or less than 3" in height, or less than 6 ounces. Rolls and tubes 26" long or less. Unwrapped, paper-wrapped, or sleeve- wrapped articles that are not letter size. And articles enclosed in envelopes that are not letters, flats or machinable parcels. Outside Parcels
Length more than 27", or height than 17", or thickness more than 17". Weight more than 25 pounds or 15 pounds if identified as high density. Rolls and tubes longer than 26". Maximum weight for all parcels in 70 pounds. However length and girth combined can be up to 130" for Standard Post Nonmachinable Surcharge First-Class Mail letters that will receive the surcharge are considered if the following conditions exist: Too rigid, contains pens, pencils, keys or coins that cause thickness of the mailpiece to be uneven, is polybagged, polywrapped or has an exterior not made of paper. Priority Mail Express Class of mail with the Guaranteed by End of Day delivery(Next 1-day or 2-day), 365 days a year. Offers overnight delivery to most locations or the customer gets their money back. Also delivery on Sundays and holidays for additional fees. Also offers tracking, proof of delivery, insurance up to $ at no cost. Priority Mail Nationwide delivery within one-three days in most locations, Domestic can weigh up to 70 pounds. Automatically includes USPS Tracking and $50 of insurance coverage when purchased at retail. Can have Extra Services such as Signature Confirmation, Insurance, etc. P.O Boxes A premier service available to customers at any Post Office. Offers customers privacy, security, and flexibility with the ability to get their mail when and where it is most convenient. EDDM Every Direct Door Mail Dimensional Weight Pricing Applies to Priority Mail packages that are more than one cubic foot (1728 cubic inches) and are destined for Zones 5 - 8. Maximum size for mailing a Priority Mail item is 108" combined length and girth. Balloon Price
Oversize Price Applies to Standard Post pieces that measure over 108" but no more than 130" in combined length and girth. HAZMAT Question "Is there anything in this packages that is liquid, fragile, perishable, or potentially hazardous such as lithium batteries or perfume?" International Mail Four categories of this service: First-Class Mail International, Priority Mail International, Priority Mail Express International, and Global Express Guaranteed. First-Class International Must be 5.5" length, 3.5" height and .007" thick. Maximum weight is 4 pounds, for letter size is 3. ounces, if more than that it is charged FCM flat-size price. Flats must be between 11.5" to 15" long, 6 1/8" to 12" tall, and .25" to .75" thick Priority Mail International Average 6 - 10 business days delivery with tracking to major destinations. Domestic Priority Mail Flat- Rate packaging can be used for international shipping. Weight maximum of 4 pounds for Flat-Rate Envelope and small Flat-Rate Box. Tracking for everything except Envelope. Other Flat-Rate boxes have 20 pound maximum weight limit Priority Mail Express International Maximum weight limit for any Priority Mail Express International shipment is 70 pounds. Shipments are insured against loss up to $100 at no additional charge. Coins, jewelry, etc is prohibited in Priority Mail Express. Global Express Guranteed Delivery in 1 to 3 business days, maximum weight is 70 pounds, some countries have lower weight restrictions, which vary between 22 to 70 lbs. Dimensions must not exceed 46" in length, 35" in height, or a combined length and girth of 108"
Priority Mail Flat-Rate Shipping Priority Mail Flat-Rate Envelopes and Boxes allow customers to packages for one price regardless of the weight or domestic destination. If it fits, it ships! Any amount of material, up to 70 lbs may be mailed. Extra Services Extra Services include: Certificate of Mailing, Certified Mail, Collect on Delivery (COD) USPS Tracking, Insured Mail, Registered Mail, Restricted Delivery, Return Receipt, Return Receipt for Merchandise,Signature Confirmation, Delivery Confirmation, Adult Signature, Special Handling, and Hold for Pickup Caller Service A premium service for people and companies that need more pickup times than Firm Holdout and/or have more mail than the largest box in your office will hold daily. Firm Holdout Services allows a customer to obtain street-addressed mail from the Post Office when the customer normally receives 50 letters or more on the first delivery trip, or when the customer is a news agent or publisher's representative and receives publications that qualify for newspaper treatment Package Intercept Enables customers to redirect delivery of mailpieces. It is also a domestic service Passport Applications Only in designated post offices are passport applications accepted. Change of Address (COA)
The most secure service that the Postal Service offers. It utilizes a systems of receipts to monitor the movement of Registered Mail from the point of acceptance to the point of delivery. Collect on Delivery (COD) Used to mail merchandise for which the mailer has not been paid and have the price of the merchandise and the cost of postage and handling collected from the recipient by the Postal Service at the time of delivery. May be used with Priority Mail Express, FCM, Priority Mail, Standard Post and Packages Services. Return Receipt Provides customers with evidence of delivery including the date and the recipient's signature. Commonly purchased with Certified, FCM, or Priority Mail. Return Receipt for Merchandise Available for Priority Mail, Standard Mail (Machinable and irregular parcels), Standard Post or Packages Service. Provides the mailer with a mailing receipt and a return receipt. Does not include insurance. Restricted Delivery Ensures that mail is delivered only to a specific addressee or the addressee's authorized agent. The addressee must be an individual specified by name. Mailpieces for minors or persons under guardianship may be delivered to their parents or guardians. Certificate of Mailing Provides evidence of the date mail was presented to the Postal Service for mailing. Does not provide a record of delivery nor insurance coverage. Special Handling
Provides preferential handling, to the extent practicable, in dispatch and transportation. It does not provide preferential delivery. Available for FCM, Priority Mail, Standard Post, Packages Service and Parcel Select. Customer Experience Essentials Starts with four principles: Telephone Courtesy, It Begins with a Smile, Delivery Done Right, We Value Your Business. 3 P's of Image Personal, Professional, Postal Mailing Services Products in which the Postal Service has no competition from other delivery companies. I.E. FCM, Periodicals, Standard Mail, etc. Shipping Services Products in which the Postal Service is competitive with other delivery companies. These services include many of the premier products offered to the public. I.E. Priority Mail Express, Priority Mail, Parcel Select, etc. Zone charts Used to compute Priority Mail Express, Priority Mail, and Standard Post prices. Retail Customer Experience (RCE) A program that's purpose and intent is to be diagnostic tool used to correct conditions that are detrimental to customers satisfaction and may inhibit revenue growth
Domestic Money Orders (Green) Available to all 50 states, U.S. territories and possessions, APO/FPO addresses, and U.S. embassies in foreign countries. Maximum amount is $1,000 with a two-tier fee. Direct Service Money Order (Pink) Used for international service, maximum amount is determined by each country, but no more than $700. Photo ID is required if the transfer is past maximum limit PS Form 6401 Money Order Inquiry. For both Domestic and International Money Orders Bait Money Orders Used to aid the Postal Inspection Service in Postal burglary and robbery investigations. Must be placed under the largest currency denomination compartment in till drawer. BSA Bank Secrecy Act PS Form 8105 - A Funds Transaction Report (FTR) Must be filled out when purchased financial instruments totaling $3,000 or more per day. Cashing more than $10,000 in Money Orders or U.S. Treasury Check. FinCEN The Financial Crime Enforcement Network, oversees the BSA compliance.
PS Form 8105 - B Suspicious Transaction Report Sure Money (Dinero Seguro) A money-by-wire transfer service and an extension of the Postal Service traditional money order service, moves money from the U.S. to other select countries. $2,000 ore more, must collect the proper identifying information such as: Sender's name, Recipient's name and address, DOB, ID, and sender's SSN. Postal Accountability and Enhancement Act (PAEA) Comply with Customs procedures applied to similar shipments of private companies that are substantially owned and controlled by U.S. citizens. PS Form 2976 - A Customs Declaration and Dispatch Note (Parcels) 24 - Hour Clock An end-to-end process to ensure mail is collected, distributed, and delivered. Eight key indicators of the 24-Hour Clock are: Carriers back by 1800 (6PM), Cancel 80% of collection mail by 2000 (8PM), Process outgoing primary-sort mail by 2300 (11PM), Process outgoing secondary-sort mail by 2400 (midnight), Clear MMP by 2400, Assign commercial air/FedEx outgoing mail by 0230 (2:30AM), Process all DPS 2nd pass mail by 0700 (7AM), Dispatch mail on time from plants to delivery units between the hours of 0400-0900 (4AM to 9AM). Directives Manuals that you will use most often are the Domestic Mail Manual, International Mail Manual, Administrative Support Manual, Postal Operations Manual, and the Employee and Labor Relations Manual.
Support subjects that cannot be fully addressed in manuals or handbooks and appear in a variety of formats such as books, brochures, and reports. Publication 2 "Packaging for Mailing", 28 "Postal Addressing Standards" and 52 "Hazardous, Restricted and Perishable Mail" are examples of these. HAZMAT Are substances or materials containing a chemical or infectious biological substance in a quantity and/or form that may pose an unreasonable risk to health, safety, or property when transported in commerce, and which pose a risk to the safety and health of USPS employees if not handled properly. Declared HAZMAT Mail that is properly packaged, marked and declared by mail, and which is properly accepted by the Postal Service in accordance with the DMM, and Publication 52 Undeclared HAZMAT Any parcel suspected of containing acceptable or prohibited HAZMAT as described in the DMM and Publication 52, which is not properly packaged, label or identified. Prevent All Cigarette Trafficking Act of 2009 PACT, The U.S. Postal Service cannot accept or transmit any package that it knows, or has reasonable cause to believe, contains nonmailable smokeless tobacco or cigarettes. Anonymous Mail Any mailpiece that bears only stamps as postage, weighs more than 13 ounces and was not accepted by an employee at a retail counter. Identifiable Mail
Can be traced back to the sender or the mailpiece point of entry into the mailstream, includes postage that incorporates traceable information about the sender or stamped mail that was presented in person by a mailer at a retail window. Label DDD Important Customer Information; Attached to anonymous mailpieces being returned to customers and explains to customers that due to security requirements mailpieces weighing more than 13 ounces, bearing stamps only as postage, must be taken by the customer to a retail service associate at a post office in order to be mailed. Label 127 Surface Transportation Only; Attached to anonymous mail being returned to customers and ensures that the mailpiece is returned to mailer by surface transportation only. PS Form 1000 Domestic or International Claims, must fil this out to file a claim on any mailpiece, claims/appeals should be filed no later than 60 days from the date of mailing. PS Form 3369 Cosigned Credit Receipt PS Form 2865 Return Receipt for International Mail PS Form 3811 Return Receipt (Domestic)
