UCL Student Support and Wellbeing: Services and Resources, Study notes of School management&administration

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UCL Student

Support and

Wellbeing

_________________________

Who are we?

• Disability, Mental Health and Wellbeing (DMHW)
• Student Psychological and Counselling Services (SPCS)
• Study Abroad and International Student Support (SA / ISS)
• Student Enquiries Centre (SEC)
• Development, Communications and Projects (DCP)
• Faith Support
• Student Residence Advisers (SRAs) and Wardens

Disability, Mental Health and Wellbeing (DMHW)

• Located in the Student Centre building
• Disability, mental health and wellbeing advisers
• Support for any related issues affecting study
• Drop-in sessions take place each working day
• 2 - hour slot, no appointment necessary
• Brief discussions

Disability, Mental Health and Wellbeing (DMHW)

• Longer appointments can be made by contacting us
• Times and location on Students website www.ucl.ac.uk/students/ssw
• Follow-up with the same adviser where possible

Student Psychological and Counselling Services (SPCS)

• Located at 4 Taviton Street
• Free face-to-face therapeutic support on campus
• Team of professionally accredited counsellors
• Can address psychological or mental health difficulties affecting study
• Initial consultation to assess how best to meet student’s needs
• Time-limited counselling, cognitive behavioral therapy, workshops and more
• Psychiatric support if needed and referrals to partner organisations

Therapeutic support: evenings and weekends

• Partnership with Care First to provide counselling support out of office hours
• Accredited counsellors who can discuss any issue
• Telephone counselling – 0800 197 4510
• Online counselling through one-to-one messaging service – www.carefirst-lifestyle.co.uk (username = uclstudent / password = bentham)
• Available at the following times:
  • 5pm to 9am, Monday to Friday
  • 24 hours a day at weekends, during bank holidays and UCL closure periods

International Student Support (ISS)

• Advice and information for all non-UK students
• Issues affecting international students e.g. healthcare, banking
• Contact us with enquiries internationalsupport@ucl.ac.uk
• Visa queries handled separately by Student Immigration Advice and Compliance www.ucl.ac.uk/iss/immigration-visa/advice

Student Enquiries Centre

• Located in the Student Centre building
• Front face of Student and Registry Services
• General point of contact for all student enquiries
• Form submissions
• Thesis submissions
• Verification of student status

Faith Support

• UCL Chaplain and Interfaith Adviser
• Provides pastoral support to students of all faith groups and none
• Manages Prayer Room and Meditation Room in Student Centre
• Works closely with faith societies in Students’ Union UCL

Student Residence Advisers (SRAs) and Wardens

• An additional network of support in halls of residence
• Wardens are staff members, SRAs are fellow students (usually PGR), all living among students in halls
• Wellbeing support out of office hours
• Community building events to create a positive environment in halls

Other sources of support

• Students’ Union Advice Service – www.studentsunionucl.org
• Samaritans – national listening and advice service available 24/ 116 123 / www.samaritans.org
• Nightline – peer listening and advice service overnight 020 7631 0101 / www.nightline.org.uk
• iCope – free therapy for those registered with a GP in Camden or Islington 020 3317 6670 / www.icope.nhs.uk
• UCL Occupational Health – referrals and workplace adjustments for researchers www.ucl.ac.uk/hr/occ_health

Urgent support

• In a crisis (if you or someone else needs urgent support and/or is at risk of harming themselves or others):  Go directly to the Accident & Emergency department of the nearest hospital  The closest A&E to the main Bloomsbury campus is at UCLH  If you are unable to do so, call 999 immediately for an ambulance
• Student Support and Wellbeing (including Student Psychological and Counselling Services) is unable to provide any form of crisis support

THANK YOU