Download SPHR Certification Proven Practice Questions & Expert Solutions and more Exams Human Resource Management in PDF only on Docsity!
SPHR Certification
Qualified domestic relations order (QDRO) - Correct Answer ✔️ ✔️
A legal order issued by a state court to require pension payments to
the dependent of a plan participant is known as a ___________________. (Ch. 5)
Values describe what is important to an organization, prescribe employee behavior, and establish the organizational culture - Correct
Answer ✔️ ✔️ Why is it important for the executive team to identify
and promote values in the organization? (Ch. 2)
Griggs v. Duke Power - Correct Answer ✔️ ✔️ 1971 case that
identified adverse impact discrimination (Ch. 3)
Reliability - Correct Answer ✔️ ✔️ A test that produces consistent scores over time is said to have ___________________. (Ch. 3)
The Socratic seminar - Correct Answer ✔️ ✔️ The instructional
method that examines ideas in a question-and-answer format is known as ___________________. (Ch. 4)
Pharakhone v. Nissan North America, Inc - Correct Answer ✔️ ✔️
In this ruling, the 6th Circuit Court of Appeals determined that
employees who violate uniformly applied policies governing outside employment while on any type of leave of absence may be terminated or not reinstated at the end of FMLA leave
Request-for-proposal (RFP) - Correct Answer ✔️ ✔️ It helps HR
clearly communicate the needs, expectation and project scope while establishing expectations and accurate pricing from a vendor (Ch. 7)
Consumer Reporting Agency (CRA) - Correct Answer ✔️ ✔️ A third
party that gathers information about individuals and supplies that information to an employer is a ___________________. (Ch. 3)
efficacy are most likely to have deeper levels of motivation. This is a tenet of which main motivation theory? (Ch. 9)
Thinking - Correct Answer ✔️ ✔️ ____________ is an example of a
major life activity.
IDP - Correct Answer ✔️ ✔️ A written individual development plan that is tied to an employee's career goals (Ch. 11)
Wage compression - Correct Answer ✔️ ✔️ When new employees
are hired at salaries greater than the salaries of employees who have been in the same job for a longer period of time, this is called ___________________. (Ch. 5)
Job bidding - Correct Answer ✔️ ✔️ Allows employees who are
interested in a position to apply before it becomes vacant (Ch. 3)
An applicant-tracking system - Correct Answer ✔️ ✔️ What is the best way to keep track of a large volume of applications and résumés? (Ch. 3)
Four main tenets of psychological empowerment - Correct Answer ✔️
✔️ Meaning, competence, self-determination, and impact. (Ch. 11)
Deciding what not to work on - Correct Answer ✔️ ✔️ According
to Michael Porter, what is the essence of strategy? (Ch. 11)
Alternative staffing strategies - Correct Answer ✔️ ✔️ Job sharing, part-time employees, interns, temporary workers, on-call workers, contractors, employee leasing, outsourcing (Ch. 3)
Continuity of operations plan (COOP) - Correct Answer ✔️ ✔️ A(n)
___________________ provides guidelines for moving from disaster recovery to normal operations. (Ch. 6)
ad hoc arbitrator - Correct Answer ✔️ ✔️
A(n)_____________________________ is selected to hear a single
case between two parties (Ch. 6)
Weingarten rights - Correct Answer ✔️ ✔️ Gives all union
members the right to request that a co-worker or shop steward be
Maslow Hierarchy of Needs Theory (1954) - Correct Answer ✔️ ✔️
Describes needs that begin with the most basic requirements for life
- food, shelter, and basic physical comforts - and progresses through stages of growth as people strive to fill higher-level needs (Ch. 6)
Operant Conditioning Theory (1957) - Correct Answer ✔️ ✔️
Behavior can be changed through the use of four intervention strategies:
Positive reinforcement
Negative reinforcement
Punishment
Extinction
Motivation/Hygiene Theory (Two-Factor theory 1959) - Correct
Answer ✔️ ✔️ What makes people happy is what they do or the
way they're used, and what makes people unhappy is the way they're treated (Ch. 6)
Theory X and Theory Y (1960) - Correct Answer ✔️ ✔️ Two distinct
management approaches: X has a worldview of employees being lazy and uninterested in work and needing constant direction. Y believes that given the opportunity people will seek out challenging work and additional responsibilities if the work is satisfying. (Ch. 6)
Acquired Needs Theory (1961) - Correct Answer ✔️ ✔️
Experiences acquired throughout their lives motivate people to
achieve in one of 3 areas: achievement, affiliation, power. (Ch. 6)
Equity Theory (1963) - Correct Answer ✔️ ✔️ People are
constantly measuring what they put into work against what they get from work. (Ch. 6)
Vroom Expectancy Theory (1964) - Correct Answer ✔️ ✔️ People are motivated by the expectation of the reward they will receive when
Social Security Number - Correct Answer ✔️ ✔️ One way for an
employer to defend against negligent-hiring claims is to verify an applicant's ____________________. (Ch. 3)
A hostile work environment is one in which submitting to or rejecting unwelcome verbal or physical conduct will explicitly or implicitly:
affect an employee's employment;
unreasonably interfere with the individual's ability to perform their job; or
create an intimidating, hostile, or offensive work environment - Correct Answer ✔️ ✔️ What are the three components defined by
the EEOC as constituting a hostile work environment? (Ch. 6)
Divestiture - Correct Answer ✔️ ✔️ A major housewares and beauty product manufacturer announced that they have sold their personal care business unit to a major competitor. This is the best example of what kind of business strategy? (Ch. 8)
A passive training method is one in which the learner listens to and absorbs information, and the focus is on the instructor.
An active training method focuses on the learner, and the instructor acts more as a facilitator or guide - Correct Answer ✔️ ✔️ What is
the difference between active and passive training methods? (Ch. 4)
Simulation - Correct Answer ✔️ ✔️ _______________ training provides learners with opportunities to try new skills or procedures in a safe environment. Vestibule training provides learners with opportunities to learn how to operate hazardous equipment safely (Ch.
IMEs can help prevent fraud and deal with improper diagnosis or treatment - Correct Answer ✔️ ✔️ What are the primary benefits of an independent medical exam? (Ch. 6)
Job evaluation - Correct Answer ✔️ ✔️ What is the procedure for
developing a wage structure based on an assessment of the job? (Ch. 5)
Modified duty, reasonable accommodation - Correct Answer ✔️ ✔️
List the two main types of return-to-work strategies. (Ch. 6)
Used to gather information used in the strategic-planning process - Correct Answer ✔️ ✔️ How is SWOT used in an organization? (Ch.
compensable factors - Correct Answer ✔️ ✔️ Characteristics used
to define a job and distinguish it from other jobs
Party in interest - Correct Answer ✔️ ✔️ A _________ ________ _________ may be a fiduciary for the plan, a service provider, an owner of 50 percent or more of the business, a relative of any of these, or a corporation involved with the plan in one of these functions (Ch. 5)
Consumer Credit Protection Act - Correct Answer ✔️ ✔️ The
___________________ limits the amount of wages that can be
garnished or withheld in any one week by an employer to satisfy creditors. (Ch. 5)
Affirmative action plans (AAP) - Correct Answer ✔️ ✔️ Written
plans for recruiting and hiring minorities and females (Ch. 3)
Forecasting - Correct Answer ✔️ ✔️ Identifying expected future conditions based on information from the past and the present (Ch. 7)
Occupational Safety and Health Act - Correct Answer ✔️ ✔️
Enacted to reduce or eliminate workplace injury and illness. It requires employers to provide a safe workplace and comply with safety and health standards (Ch. 6)
Peer-review panel - Correct Answer ✔️ ✔️ An ADR technique
consisting of managers and nonmanagers who hear disputes and resolves conflict is known as a(n) ___________________. (Ch. 6)
Benchmarking, employee surveys, and trend analysis are examples of what compensation and benefit activity - Correct Answer ✔️ ✔️ A
geographic locations of many talented workers in the labor pool? (Ch.
Workforce Planning and Employment - Correct Answer ✔️ ✔️
Identifying workforce requirements and adapting the corporate structure to reach short- and long-term goals falls under which of the functional areas of human resource management (Ch. 3)
An emergency action plan is required by OSHA and provides instructions for employees to follow during an evacuation.
An emergency response plan describes how the organization will respond to different emergency situations in order to restore operations. The OSHA emergency action plan is part of the ERP - Correct Answer ✔️ ✔️ What is the difference between an emergency action plan and an emergency response plan? (Ch. 6)
Environmental scan - Correct Answer ✔️ ✔️ What planning
technique includes an examination of economic conditions,
competition, technological advances, labor-force changes, and legislation? (Ch. 7)
Talent management systems - Correct Answer ✔️ ✔️ What is
defined as a holistic approach to recruit, develop, and integrate employees in the workplace? (Ch. 9)
forced-ranking evaluation method - Correct Answer ✔️ ✔️
managers rank employees according to the bell curve, with a small
group of employees at the high end, a small group at the low end, and the majority in the average range (Ch. 4)
Strategy formulation - Correct Answer ✔️ ✔️
___________________ is the phase of the strategic-planning process
in which the organization's vision, mission, and values are composed. (Ch. 7)
Risk acceptance - Correct Answer ✔️ ✔️ When a company
identifies a low-probability risk with low consequences, what would be the most likely decision to manage the risk? (Ch. 6)
PEST analysis - Correct Answer ✔️ ✔️ Political, economic, social, and technological factors scanned in this model (Ch. 7)
Diversity-management programs - Correct Answer ✔️ ✔️
Knowledge, work experience, cultural backgrounds, and problem- solving techniques are all examples of what type of employee-relations program? (Ch. 6)
Job competencies - Correct Answer ✔️ ✔️ ___________________
are basic job characteristics and broad statements of the factors needed to be successful in the organization. (Ch. 3)
Balance sheet - Correct Answer ✔️ ✔️ A(n)
___________________ is the financial statement that provides
information about an employer's financial condition on a specific day. (Ch. 7)
The Davis-Bacon Act (1931) - Correct Answer ✔️ ✔️ This act
requires that construction contractors that receive federal funds and their subcontractors pay at least the prevailing wage for the local area.
Employers may not threaten, interrogate, promise, or spy on employees during an organizing campaign - Correct Answer ✔️ ✔️
The acronym TIPS is useful to assist supervisors from committing
unfair labor practices during an organizing campaign. What does it stand for? (Ch. 6)
When the employer wants the most amount of flexibility in their pay rates - Correct Answer ✔️ ✔️ When would broad-banding pay
ranges be the best solution for an employer? (Ch. 10)
Social information processing - Correct Answer ✔️ ✔️ The idea that co-workers, family members, friends, and customers influence
