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Cowles Library Web Survey: Student Experience and Usability Evaluation, Exams of School management&administration

Drake UniversitySchool management&administration

A survey designed to evaluate the usability and effectiveness of the cowles library web site. It includes personal information questions, scenarios for finding resources, and follow-up questions about the user's experience and preferences. The survey aims to identify any issues users may encounter when using the library web site and provide insights for improving its design and functionality.

Typology: Exams

Pre 2010

Uploaded on 07/30/2009

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Cowles Library Web Site Survey
Personal Information
Name:_________________
Email:_________________
Telephone:_____________
May we contact you with follow-up questions? ___yes ___no
Class Year: Freshman Sophomore Junior Senior
Major:_______________
Transfer Student: Yes_____ No______
Have you taken the class LIBR 046?
Do you recall having a library instruction session in your FYS?
Thank you for agreeing to help us learn more about how our library web site is
currently being used. Your answers will help inform our redesign process. We are
evaluating our web site only. You are not being tested.
There are three parts to this survey. In the first section, you will be given a scenario
and asked to find specific resources on the library web site. The computer screen and
the audio of our conversation will be recorded during this first section of the survey.
In the second section, you will be asked to identify, on paper, terms from the home
page that do not make sense to you.
The last section, also on paper, will ask general questions about how you use the site
and what you think about it.
This survey will take approximately 30 minutes to complete.
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Cowles Library Web Site Survey

Personal Information

Name:_________________ Email:_________________ Telephone:_____________ May we contact you with follow-up questions? ___yes ___no Class Year: Freshman Sophomore Junior Senior Major:_______________ Transfer Student: Yes_____ No______ Have you taken the class LIBR 046? Do you recall having a library instruction session in your FYS? Thank you for agreeing to help us learn more about how our library web site is currently being used. Your answers will help inform our redesign process. We are evaluating our web site only. You are not being tested. There are three parts to this survey. In the first section, you will be given a scenario and asked to find specific resources on the library web site. The computer screen and the audio of our conversation will be recorded during this first section of the survey. In the second section, you will be asked to identify, on paper, terms from the home page that do not make sense to you. The last section, also on paper, will ask general questions about how you use the site and what you think about it. This survey will take approximately 30 minutes to complete.

Using the Library Site

Here’s the scenario: You are doing research from home for a research paper you are writing for a business class. Your paper is about global warming and its potential affect on the US economy. You would like to use the Cowles Library web site to find information. Please remember, we are evaluating our web site only. You are not being tested in any way, shape, or form. Please verbalize and “think out loud” as much as possible as you proceed through the following tasks. Let me know your thoughts as you go along. If you have questions, please state them, but I will probably not be able to answer the questions until the evaluation is over. Do you have any questions before we begin? 1) Finding Us How would you get to the Cowles Library resources online? 2) Finding Books How would you find a book about global warming?  Can you tell if this is available online or in the library? 3) Finding Articles How would you find an article about global warming?  Can you tell if this is available online or in the library?  Do you know how to search across many databases at once? 4) Finding Journals Can you locate the journal titled “The American Economic Review?”  Can you find an article about global warming in this journal? 5) Research Help Online Where would you go on our web site to ask a research question?

Library Terms

What links on this page don’t make sense to you? Please circle them.

Follow-Up Questions

 How long have you been using our library’s web site?  How often do you use it?  Why do you use our site?  Where do you start?  What currently stands out the most about our home page?  What aspect of the library should be most prominent on our home page?  Name two things that you like about our site.  Name two things that you don’t like about our site.  When you browse around our web site, do you feel our site: