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PJM AHPP 1 ORIGINS AND DEVELOPMENT OF
QUALITY MANAGEMENT QUESTIONS WITH
1. Successful quality management is based on a blend of: - process-based
system
- integrated checklist
- inspection-based service
2. inspection based system: - review output and then adjust input
- built on drawing reviews and revisions
- quality control is the responsibility of the project architect overseeing and reviewing
the work of junior architect
3. process based system: - incorporate quality reviews into the process, instead
of waiting to inspect the result at the end
- systems include:
- ISO 9001
- Six Sigma
- Lean system
4. customer based programs: - rely on a service and delivery mode that recognize
every participant (A/O/C) as a customer
- easy to highlight inconsistency among customers and adjust customer's expecta-
tion
5. quality management program: - checklist
- process quality: systems that promote quality without human intervention
6. lean system: - based on elimination of waste
- specify value in the eyes of the customer: define processes around the customers'
needs and requirement
- identify the value stream: identify process as add value/no value
- make value flow
- institute pull: supermarket analogy, deliver to customer what they need only when
they need it
- pursue perfection
- can be incorporated in CA (e.g. shop drawings and RFI)
7. Six sigma: - based on eliminating variation
- identify processes and subject them to ritualized improvement
- define the problem
