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MBA |\ 704 |\Exam |\ 5 |\QUESTIONS |\WITH |\
ANSWERS
what |\term |\is |\an |\adaptive |\response, |\mediated |\by |\individual |
differences |\and/or |\psychological |\processes, |\that |\is |\a |\consequence |\of |\any |\external |\action, |\situations, |\or |\even |\that |\places |\excessive |
psychological |\and/or |\physical |\demands |\on |\a |\person |- |\CORRECT |
ANSWERS |\✔✔stress what |\are |\the |\ 3 |\things |\that |\stress |\is |\not |- |\CORRECT |\ANSWERS |\✔✔1. |
anxiety
- |\nervous |\tension
- |\damaging, |\bad, |\or |\to |\be |\avoided what |\term |\is |\good |\stress |- |\CORRECT |\ANSWERS |\✔✔eustress what |\term |\is |\bad |\stress |- |\CORRECT |\ANSWERS |\✔✔distress what |\type |\of |\stress |\has |\negative |\effects |\on |\motivation |\and |
performance; |\red |\tape |- |\CORRECT |\ANSWERS |\✔✔hindrance |\stressors
what |\may |\be |\the |\consequence |\of |\losing |\a |\sense |\of |\the |\basic |
purpose |\and |\fulfillment |\of |\your |\work |- |\CORRECT |\ANSWERS |
✔✔burnout what |\type |\of |\stressors |\include |\societal/technological |\change, |
globalization, |\the |\family, |\relocation, |\economic |\and |\financial |
conditions, |\race |\and |\gender, |\and |\residential |\or |\community |
conditions |- |\CORRECT |\ANSWERS |\✔✔extraorganizational what |\is |\defined |\as |\a |\harmonious |\and |\productive |\balance |\of |
physical, |\mental, |\and |\social |\well-being |\brought |\about |\by |\the |
acceptance |\of |\one's |\personal |\reasonability |\for |\developing |\and |
adhering |\to |\a |\health |\promotion |\program |- |\CORRECT |\ANSWERS |
✔✔wellness what |\term |\is |\a |\concern |\for |\group |\goals, |\for |\finding |\those |\goals |
that |\will |\move |\people, |\for |\helping |\the |\group |\to |\formulate |\them, |\for |\taking |\some |\initiative |\in |\providing |\members |\of |\the |\group |\with |\the |
means |\of |\achieving |\such |\goals, |\and |\for |\giving |\group |\members |\the |
feeling |\of |\strength |\and |\competence |\they |\need |\to |\work |\hard |\for |
such |\goals |- |\CORRECT |\ANSWERS |\✔✔social |\power what |\is |\defined |\as |\repeated, |\health-harming |\mistreatment |\that |
could |\involve |\verbal |\abuse, |\threatening, |\humiliating, |\or |\offensive |
behavior |\or |\actions; |\or |\work |\interference |- |\CORRECT |\ANSWERS |
✔✔bullying
- |\organizational |\structure |\and |\design
- |\organizational |\processes
- |\working |\conditions what |\term |\explains |\why |\some |\employees |\just |\seem |\to |\have |\given |
up |\and |\seem |\to |\accept |\stressors |\in |\their |\work |\environment, |\even |
when |\a |\change |\for |\the |\better |\is |\possible |- |\CORRECT |\ANSWERS |
✔✔learned |\helplessness people |\are |\most |\apt |\to |\experience |\helplessness |\when |\they |\perceive |\the |\causes |\of |\the |\lack |\of |\control |\to |\be |\what |\ 3 |\things |- |\CORRECT |
ANSWERS |\✔✔1. |\related |\to |\something |\about |\their |\own |\personal |
characteristics - |\stable |\and |\enduring
- |\global |\and |\universal downsizing, |\competitive |\pressures, |\merit |\pay |\plans, |\rotating |\work |
shifts, |\bureaucratic |\rules, |\and |\advanced |\technology |\are |\what |\type |
of |\job |\stressor |- |\CORRECT |\ANSWERS |\✔✔administrative |\policies |\and |
strategies when |\does |\frustration |\occur |- |\CORRECT |\ANSWERS |\✔✔when |\a |
motivated |\driver |\is |\blocked |\before |\a |\person |\reaches |\a |\desired |\goal
what |\are |\the |\two |\types |\of |\barriers |- |\CORRECT |\ANSWERS |\✔✔overt |
and |\covert what |\type |\of |\barrier |\is |\outward |\of |\phsyical |- |\CORRECT |\ANSWERS |
✔✔overt what |\type |\of |\barrier |\is |\inward, |\or |\mental-sociopsychological |- |
CORRECT |\ANSWERS |\✔✔covert what |\are |\the |\ 4 |\levels |\of |\conflict |\in |\OB |\from |\macro |\to |\micro |- |
CORRECT |\ANSWERS |\✔✔1. |\organizational
- |\intergroup 3 |\interpersonal
- |\intra-individual what |\is |\an |\emotional |\reaction |\of |\expressing |\one's |\negative |\feelings |
to |\others |- |\CORRECT |\ANSWERS |\✔✔venting what |\type |\of |\conflict |\is |\where |\the |\individual |\is |\motivated |\to |
approach |\two |\or |\more |\positive |\but |\mutually |\exclusive |\goals |- |
CORRECT |\ANSWERS |\✔✔approach-approach
what |\strategy |\includes: |\the |\goal |\is |\victory, |\distrust |\others, |\dig |\in |\to |
your |\position, |\make |\threats, |\try |\to |\win |\a |\contest |\of |\will, |\and |\apply |
pressure |- |\CORRECT |\ANSWERS |\✔✔hard |\strategy what |\strategy |\includes: |\the |\goal |\is |\agreement, |\trust |\others, |\change |
your |\position |\easily, |\make |\offers, |\try |\to |\avoid |\a |\contest |\of |\will, |\and |
yield |\to |\pressure |- |\CORRECT |\ANSWERS |\✔✔soft |\strategy the |\integrative |\approach |\requires |\the |\effective |\negotiator |\to |\use |
what |\ 5 |\skills |- |\CORRECT |\ANSWERS |\✔✔1. |\establishing |\superordinate |
goals
- |\separating |\the |\people |\from |\the |\problem
- |\focusing |\on |\interests, |\not |\on |\positions
- |\inventing |\options |\for |\mutual |\gain
- |\using |\objective |\criteria what |\are |\the |\ 5 |\types |\of |\low-risk |\negotiation |\techniques |- |\CORRECT |
ANSWERS |\✔✔1. |\flattery - |\addressing |\the |\easy |\point |\first
- |\silence
- |\inflated |\opening |\position
- |\oh, |\poor |\me
what |\are |\the |\ 4 |\types |\of |\high-risk |\negotiation |\techniques |- |\CORRECT |\ANSWERS |\✔✔1. |\unexpected |\temper |\losses
- |\high-balling
- |\boulwarism |(take |\it |\or |\leave |\it)
- |\waiting |\until |\the |\last |\moment centralization |\and |\formalization, |\line-staff |\conflicts, |\specialization, |
role |\ambiguity |\and |\conflict, |\no |\opportunity |\for |\advancement, |\and |
restrictive, |\untrusting |\culture |\are |\what |\type |\of |\job |\stressor |- |
CORRECT |\ANSWERS |\✔✔organizational |\structure |\and |\design power |\comes |\from |\being |\in |\the |\what |\three |"right |\places" |- |
CORRECT |\ANSWERS |\✔✔1. |\control |\over |\resources - |\control |\over |\or |\extensive |\access |\to |\information
- |\formal |\authority what |\are |\two |\common |\approaches |\to |\implement |\empowerment |- |
CORRECT |\ANSWERS |\✔✔1. |\kaizen |\and |\just |\do |\it |\principles - |\trust |\building tight |\controls, |\only |\downward |\communication, |\little |\performance |
feedback, |\centralized |\decision |\making, |\lack |\of |\participation |\in |\
what |\are |\the |\four |\steps |\in |\the |\model |\of |\frustration |- |\CORRECT |
ANSWERS |\✔✔1. |\need
- |\drive
- |\barrier 4a. |\goal/incentive 4b. |\frustration/defense |\mechanism what |\term |\is |\competing |\goals |\within |\yourself |- |\CORRECT |\ANSWERS |
✔✔goal |\conflict what |\are |\the |\three |\types |\of |\role |\conflict |- |\CORRECT |\ANSWERS |\✔✔1. |\person-role |\conflict - |\intrarole |\conflict
- |\interrole |\conflict what |\are |\the |\four |\sources |\of |\interpersonal |\conflict |- |\CORRECT |
ANSWERS |\✔✔1. |\personal |\differences - |\information |\deficiency |\
- |\role |\incompatibility |\
- |\environmental |\stress
what |\term |\occurs |\whenever |\individuals |\belonging |\to |\one |\group |
interact, |\collectively |\or |\individually, |\with |\another |\group |\or |\its |
members |\in |\terms |\of |\their |\reference |\group |\identification |- |\CORRECT |\ANSWERS |\✔✔intergroup |\behavior what |\are |\the |\ 5 |\response |\categories |\to |\individuals |\interacting |\with |
one |\another |- |\CORRECT |\ANSWERS |\✔✔1. |\forcing
- |\accommodating
- |\avoiding
- |\compromising
- |\collaborating what |\are |\the |\four |\sources |\of |\intergroup |\conflict |- |\CORRECT |
ANSWERS |\✔✔1. |\competition |\for |\resources - |\task |\interdependence
- |\jurisdictional |\ambiguity |\
- |\status |\struggles what |\are |\the |\ 4 |\physical |\health |\concerns |\linked |\to |\stress |- |\CORRECT |
ANSWERS |\✔✔1. |\immune |\system |\problems - |\cardiovascular |\system |\problems
- |\musculoskeletal |\system |\problems
- |\gastrointestinal |\system |\problems
- |\behavioral |\self-control
- |\cognitive |\therapy
- |\networking what |\are |\ 4 |\guidelines |\to |\help |\downsized |\organizations |\combat |\the |
problems |\of |\survivor |\syndrome |- |\CORRECT |\ANSWERS |\✔✔1. |\be |
proactive - |\acknowledge |\survivors' |\emotions
- |\communicate |\after |\the |\downsizing |\
- |\clarify |\new |\roles what |\term |\is |\defined |\as |\decision-making |\process |\among |
interdependent |\parties |\who |\do |\not |\share |\identical |\preferences |- |
CORRECT |\ANSWERS |\✔✔negotiation what |\are |\the |\ 7 |\common |\mistakes |\negotiators |\make |- |\CORRECT |
ANSWERS |\✔✔1. |\overly |\affected |\by |\the |\frame |\of |\information |\ - |\nonrationally |\escalate |\commitment |\
- |\assume |\their |\gain |\must |\come |\at |\the |\expense |\of |\the |\other |\party
- |\anchored |\on |\irrelevant |\information |\
- |\rely |\on |\readily |\available |\information
- |\fail |\to |\consider |\information |\that |\is |\available
- |\overconfident |\concerning |\the |\likelihood |\of |\attaining |\outcomes
what |\term |\assumes |\a |\fixed |\pie |\and |\focuses |\on |\how |\to |\get |\the |
biggest |\share, |\or |\slice |\of |\pie |- |\CORRECT |\ANSWERS |\✔✔distributive |
bargaining what |\term |\assumes |\that |\employees |\are |\willing |\to |\accept |
responsibility |\and |\improve |\their |\daily |\work |\processes |\and |
relationships |- |\CORRECT |\ANSWERS |\✔✔empowerment what |\term |\involves |\successively |\taking, |\and |\then |\giving |\up, |\a |
sequence |\of |\positions |- |\CORRECT |\ANSWERS |\✔✔positional |\bargaining what |\are |\the |\ 7 |\things |\you |\should |\do |\in |\a |\negotiation |- |\CORRECT |
ANSWERS |\✔✔1. |\know |\your |\market |\rate
- |\know |\your |\own |\value
- |\what's |\in |\it |\for |\them?
- |\be |\honest
- |\try |\not |\to |\give |\the |\first |\number
- |\consider |\other |\benefits
- |\look |\at |\the |\long |\term what |\are |\the |\four |\aspects |\of |\principled |\negotiation |- |\CORRECT |
ANSWERS |\✔✔1. |\people
do |\things |\that |\they |\would |\not |\otherwise |\do |- |\CORRECT |\ANSWERS |
✔✔power what |\are |\the |\ 5 |\bases |\of |\power |- |\CORRECT |\ANSWERS |\✔✔1. |
Legitimate |\Power
- |\Reward |\Power
- |\Coercive |\Power
- |\Expert |\Power
- |\Referent |\Power individuals |\have |\what |\three |\primary |\responses |\to |\power |- |\CORRECT |\ANSWERS |\✔✔1. |\resistance
- |\compliance
- |\commitment what |\bases |\of |\power |\tend |\to |\produce |\compliance |\or |\resistance |- |
CORRECT |\ANSWERS |\✔✔reward, |\coercive, |\and |\legitimate |\negative what |\bases |\of |\power |\tend |\to |\foster |\commitment |- |\CORRECT |
ANSWERS |\✔✔expert, |\referent, |\and |\legitimate |\positive what |\type |\of |\power |\has |\the |\ability |\to |\inflict |\punishment |\or |\aversive |\consequences |\on |\another |\person |\or, |\at |\least, |\to |\make |\threats |\that |\
the |\other |\person |\believes |\will |\result |\in |\punishment |\or |\undesirable |
outcomes |- |\CORRECT |\ANSWERS |\✔✔coercive |\power what |\power |\stems |\from |\the |\internalized |\values |\of |\the |\other |
persons |\that |\give |\the |\legitimate |\right |\to |\the |\agent |\to |\influence |
them |- |\CORRECT |\ANSWERS |\✔✔legitimate |\power what |\power |\comes |\from |\the |\desire |\on |\the |\part |\of |\the |\other |
persons |\to |\identify |\with |\this |\agent |\wielding |\power; |\they |\want |\to |
identify |\with |\the |\powerful |\person, |\regardless |\of |\the |\outcomes |- |
CORRECT |\ANSWERS |\✔✔referent |\power what |\type |\of |\power |\is |\based |\on |\the |\extent |\to |\which |\others |
attribute |\knowledge |\and |\expertise |\to |\the |\power |\holder |- |\CORRECT |
ANSWERS |\✔✔expert |\power what |\term |\comes |\from |\the |\person |\must |\really |\know |\what |\he |\or |
she |\is |\talking |\about |\and |\be |\able |\to |\show |\tangible |\evidence |\of |\this |
knowledge |- |\CORRECT |\ANSWERS |\✔✔credibility what |\are |\the |\three |\major |\sources |\of |\legitimate |\power |- |\CORRECT |
ANSWERS |\✔✔1. |\cultural |\values |\of |\a |\society, |\organization, |\or |\group
- |\accepted |\social |\structure
- |\being |\designated |\as |\the |\agent |\or |\representative
what |\two |\characteristics |\make |\empowerment |\unique |- |\CORRECT |
ANSWERS |\✔✔1. |\employees |\are |\encouraged |\to |\use |\their |\own |
initiative
- |\empowered |\employees |\are |\given |\authority |\and |\resources what |\term |\is |\the |\right |\to |\manipulate |\or |\change |\others |- |\CORRECT |
ANSWERS |\✔✔authority what |\are |\the |\two |\ways |\to |\get |\empowerment |- |\CORRECT |\ANSWERS |
✔✔1. |\access |\to |\information - |\accountability/responsibility what |\are |\the |\ 5 |\types |\of |\organizational |\politics |- |\CORRECT |\ANSWERS |\✔✔1. |\resources
- |\decisions
- |\goals
- |\technology |\and |\external |\environment
- |\change what |\are |\the |\ 8 |\political |\tactics |- |\CORRECT |\ANSWERS |\✔✔1. |\pressure
- |\upward |\appeals
- |\exchange
- |\coalition
- |\ingratiating
- |\rational
- |\inspirational
- |\consultation what |\political |\tactic |\involves |\seeking |\to |\get |\you |\in |\a |\good |\mood |\or |
to |\think |\favorably |\of |\the |\influence |\agent |\before |\asking |\you |\to |\do |
something |- |\CORRECT |\ANSWERS |\✔✔ingratiating |\tactics what |\are |\the |\three |\political |\strategies |- |\CORRECT |\ANSWERS |\✔✔1. |
information - |\financial |\incentive
- |\constituency |\building what |\are |\the |\ 5 |\guidelines |\to |\overcome |\negative |\impact |(of |\power) |- |\CORRECT |\ANSWERS |\✔✔1. |\keep |\lines |\of |\communication |\open
- |\role-model |\ethical |\and |\non-political |\behaviors
- |\be |\wary |\of |\game |\players |\acting |\only |\in |\their |\own |\self-interests
- |\protect |\individual |\privacy |\interests
- |\always |\use |\the |\value |\judgement
