Download LHRD 4581 Final Exam Questions And Answers and more Exams Leadership and Team Management in PDF only on Docsity!
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Psychology Contracts - Organizational Justice - Equity Theory - correct answer ✅Based on social comparison 2 Forms of Inequity - correct answer ✅Underpayment and overpayment Frustration-Aggression Hypothesis - correct answer ✅Disappointment -> frustration -> aggression Level 1 of Aggression (conflict and hostility) - correct answer ✅Bullying - harassing or humiliating (often a subordinate) over time Level 2 of Aggression (obstructionism) - correct answer ✅Sabotage and slender
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Level 3 of Aggression (overt aggression) - correct answer ✅Physical and psychological violence Common Threats to Workplace Safety - correct answer ✅ Stress - correct answer ✅The non-specific response of the human body to any demand made on it Eustress - correct answer ✅"Good" stress that provides challenges that motivate people to work hard and meet goals Distress - correct answer ✅"Bad" stress that results from chronically demanding situations that produce negative health outcomes General Adaptation Syndrome - correct answer ✅Response sequence to trauma/stress (alarm, resistance, exhaustion stages)
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Three dimensions of burnout - correct answer ✅Exhaustion, depersonalization and cynicism, & sense of ineffectiveness/lack of accomplishments 2 Factors that produce job stress - correct answer ✅Demands and control Person-Environment (P-E) Fit Model - correct answer ✅The fit between the person and environment determines the level of stress the person perceives; When KSAs match the requirement of the job, there is a good fit Person-Job Fit - correct answer ✅The extent to which KSAs and interests fo the individuals are compatible with the demands of the job Person-Organization Fit - correct answer ✅Whether the values of an employee are consistent with the values held by most others in the organization
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Internal Locus of Control - correct answer ✅Believe that outcomes are a result of their own ability/effort. They experience lower strain/stress External Locus of Control - correct answer ✅Believe that outcomes are out of their hands (determined by fate/luck/others). They experience higher strain/stress than internal 3 Types of strategies used to reduce/manage stress - correct answer ✅Primary, secondary, and tertiary prevention strategies Primary Prevention Strategies - correct answer ✅"Stressor-Directed" because the goal is to modify or eliminate the stressor in the work environment. 'giving workers increased control over their environment/job, redesigning job tasks, participative management, and providing flexible work schedules'
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Extrinsic Motivators - correct answer ✅Externally Driven Forces (money, fear, manipulation) Maslow's Hierarchy of Needs - correct answer ✅physiological, safety, love/belonging, esteem, self- actualization Expectancy Theory - correct answer ✅Based on perceived relationship between how much effort a person extends and result for that work Valence - correct answer ✅Attractiveness of the outcome; "how much do I value the work that I do" Instrumentality - correct answer ✅Relationship between performance and outcome; "do. Think this will get me what I want"
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Expectancy - correct answer ✅Relationship between effort and performance; "how certain am I that doing these things will get me something I want" Goal-Setting Theory - correct answer ✅Based on directing one's motivation toward the attainment of specific established goals Goals are more motivating when - correct answer ✅Specific, challenging, attainable, short-term, and public Job Characteristics Theory - correct answer ✅Based on job dimensions that induce effort; proposes job satisfaction demotivation as objective Characteristics that enhance jobs according to job characteristics theory - correct answer ✅Skill variety, task identity, task significance, autonomy, task feedback
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Emotions are - correct answer ✅Feelings associated with specific events Organizational Commitment - correct answer ✅Degree to which an employee feels a sense of allegiance to his/her employer 3 Components of Organizational Commitment - correct answer ✅Affective, normative, & continuance commitment Affective Commitment - correct answer ✅Emotional attachment, involvement, and identification with the organization Normative Commitment - correct answer ✅Feeling of obligation to remain with the organization Continuance Commitment - correct answer ✅Commitment based on the costs the employee associates with leaving the organization
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Job Involvement - correct answer ✅Degree to which a person identifies with his/her work. The importance of work to one's self-image Trait Approach - correct answer ✅Leadership is determined by individual traits Behavioral Approach - correct answer ✅Leadership is understood by individual's actions when conducting a group; 'leadership not embodied in a person, but exhibited as actions' Power & Influence Approach - correct answer ✅a conception that leadership is best understood by the use of the power and influence exercised by a person with a group Sources of Power in Power & Influence Approach - correct answer ✅Reward, coercive, legitimate, expert, referent
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Situational Approach - correct answer ✅Situational factors promote the occurrence of leadership Path-Goal Theory - correct answer ✅Leadership is indicating to followers that path(s) should be allowed to attain desired goal; Leadership advice must be directive, supportive, participative, achievement-oriented Transformational Leadership - correct answer ✅Leadership is process of inspiring a group to pursue goals. Inspiring belief in oneself, or a goals/process Transactional Leadership - correct answer ✅Leadership is process of distributing rewards/punishments contingent upon follower behavior Charismatic Leadership - correct answer ✅Leadership is a product of charisma that inspires confidence in others to support the ideas and beliefs of the leader. Inspires belief in the leader and what is espoused
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Servant Leadership - correct answer ✅Leadership philosophy and set of leadership practices where power and influence focused the leadership from the perspective, behaviors, and desires of the leader, servant leader is the opposite Training - correct answer ✅Process through which KSAs are enhanced Development - correct answer ✅Enhancement of general/soft skills that expand capabilities Learning - correct answer ✅Relatively permanent change in attitudes or behavior as the result of experience 3 Phases of Skill Acquisition - correct answer ✅Declarative knowledge, knowledge compilation, & procedural knowledge
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ADDIE -
correct answer ✅Analyze, design, develop, implement, evaluate Analyze - correct answer ✅Review business needs and identify performance gaps, perform training needs analysis Design - correct answer ✅Define the performance objectives and course outline, develop training delivery method and evluation strategy Develop - correct answer ✅Develop the training material, develop lesson plans and evaluation strategy Implement - correct answer ✅Deliver the training and check for understanding, collect evaluation forms from trainees
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Evaluate - correct answer ✅Review and evaluate trainee response forms, assess effectiveness and continuously improve Transfer of Training - correct answer ✅Generalize learned behaviors to performance on the job 4 Learning Evaluation Criteria - correct answer ✅Reaction, learning, behavioral, results criteria Reaction Criteria - correct answer ✅Reaction or feelings individuals have about training Learning Criteria - correct answer ✅Refers to the amount of new KSAs acquired through training Behavioral Criteria - correct answer ✅New behaviors exhibited as a result of training
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Harassment - correct answer ✅Unwelcome advances, inappropriate requests, coercion and other verbal/physical conduct that creates a hostile or offensive work environment 2 Kinds of Sexual Harassment - correct answer ✅Quid pro quo and hostile environment Quid Pro Quo - correct answer ✅Organization rewards offered in exchange for sexual favors Hostile Environment - correct answer ✅Individuals regard conditions of workplace as offensive 5 Basic Parts of an Organization - correct answer ✅Operating core, strategic core, middle line, technostructure, support staff
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Operating Core - correct answer ✅Makes products and services Strategic Core - correct answer ✅Ensures mission is accomplished Middle Line - correct answer ✅Middle management Technostructure - correct answer ✅ Support Staff - correct answer ✅Aides work other Mutual Adjustment - correct answer ✅Informal communication of simultaneous, interdependent tasks
