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A concise overview of key communication techniques and teamwork strategies used in healthcare settings, particularly within the context of patient safety. It covers topics such as sbar (situation, background, assessment, recommendation), cus (concerned, uncomfortable, safety issue), and the 'call back im safe' mnemonic. Additionally, it outlines the principles of teamstepps, effective team leadership, situation monitoring, cross-monitoring, and mutual support. The document also touches on the importance of briefs, huddles, debriefs, and professional feedback, as well as the nursing process framework and types/prevention of workplace violence. It emphasizes the significance of teamwork in reducing clinical errors, improving patient outcomes, and increasing staff satisfaction. Useful for healthcare professionals and students seeking to enhance their understanding of communication and teamwork in healthcare.
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INTRO UTMB EXAM 2 Qustions With Answers. Communication Techniques - ANSWER- SBAR CUS CALL BACK IM SAFE SBAR - ANSWER- S: Situation B: Background A: Assessment R: Recommendation CUS - ANSWER- I am CONCERNED, UNCOMFORTABLE, this is a SAFETY ISSUE. CALL BACK IM SAFE - ANSWER- I - illness M - medication S-stress A-alcohol & drugs F- fatigue E- eating and eliminating TeamSTEPPS - ANSWER- Team Strategies and Tools to Enhance Performance and Patient Safety Characteristics of effective teams and team activity - ANSWER- Performance attitude and knowledge teamwork - ANSWER- Anticipates the needs of others Adjust to each other's actions and changing the environment Have a shared understanding of procedure/plan of care Effective leaders - ANSWER- Responsible for ensuring that team members are sharing information monitoring situational care resolving conflict and helping eachother out situation monitoring - ANSWER- process of actively scanning and assessing situational elements to gain information, understanding, or maintain awareness to support functioning of the team Cross monitoring - ANSWER- An error reduction strategy that involves:
mutual support - ANSWER- ability to anticipate and support team members' needs through accurate knowledge about their responsibilities and workload Breifs - ANSWER- Who is on team All members understand & agree upon goal Roles and responsibilities understood Plan of care Staff and providers availability throughout shift Workload among team members Availability of resources Huddle - ANSWER- Problem solving: Hold ad hoc Discuss critical issues Anticipating outcomes Assign resources Express concern Hold ad hoc - ANSWER- Touch base Meeting to regain situation awareness debrief - ANSWER- Was communication clear? Role & responsibilities understood Professional Feedback - ANSWER- Timely Respectful Specific Directed towards impovment Considerate Nursing process framework - ANSWER- Assessment Analysis Planning Implementation Types of workplace violence - ANSWER- Type 1 - involves criminal intent (no relationship) Type 2 - customer, client, or patient (individual becomes violent) Type 3 - worker on worker (employees who attack or threaten another employee) Type 4 - personal relationships Prevention of workplace violence - ANSWER- Zero tolerance policy Report right away Implementing prevention programs