Download IAHSS (full study guide) Question And Answers 2023 and more Exams Nursing in PDF only on Docsity!
Answers 2023
Which of the following is NOT one of the classifications of healthcare organizations in Chapter one? A. Propriety or for-profit. B. Not-for-profit. C. Government-supported. D. Individual healthcare. - Correct Answer ✅ D. Individual healthcare. Which of the following is NOT a risk issue for healthcare? A. Drugs are used and stored in the facility. B. Mostly female staff. C. High percentage of technical and professional staff. D. Publicly accessible and many doors must remain open. - Correct Answer ✅ C. High percentage of technical and professional staff. Which of the following is usually at the top of the organizational chart? A. Board of Directors. B. Department leaders. C. Assistant administrators. D. Vice presidents. - Correct Answer ✅ A. Board of Directors Which of the following statements best describes employees? A. Medical staff contracted by the facility.
Answers 2023
B. All staff directly employed by the facility. C. Volunteers who donate their time. D. Contracted persons. - Correct Answer ✅ B. All staff directly employed by the facility. Security uses senior management's endorsement to build what kind of program? A. Strong and effective. B. A program that works in a small part of the facility. C. Generally effective. D. Strong and simple. - Correct Answer ✅ A. Strong and effective. How should friendships and inter-personal relationships between security officers and staff members from other departments be treated? A. Discouraged. B. Encouraged. C. Encouraged but monitored. D. Encouraged, but security staff educated about ethics and avoiding favoritism. - Correct Answer ✅ D. Encouraged, but security staff educated about ethics and avoiding favoritism. Which of the following allows a department to assess its cost- effectiveness within an organization?
Answers 2023
A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know very little about vendor's background. B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or contraband. C. Competing vendors may clash at a facility. D. Vendors may be bringing in high-demand products that could be targeted for theft. - Correct Answer ✅ A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know very little about vendor's background. In the patient- and family-centered care philosophy, who determines which individuals are part of the patient's family? A. Patient's parents or legal guardians. B. Nursing staff. C. Attending physician. D. The patient, provided he or she is developmentally mature and competent to do so. - Correct Answer ✅ D. The patient, provided he or she is developmentally mature and competent to do so. Which of the following is not an example of an external costumer? A. Patients. B. Vendors.
Answers 2023
C. Employees. D. Regulatory agencies. - Correct Answer ✅ C. Employees. Which of the following does NOT help the security uniform communicate an appropriate message to the public? A. Clean uniform. B. Wearing the uniform shirt outside of the trousers. C. Well cared for uniform. D. Shined footwear. - Correct Answer ✅ B. Wearing the uniform shirt outside of the trousers. Which of the following is NOT an example of undesirable behavior and demeanor in a security officer? A. Bad attitude. B. Dishonesty. C. Impoliteness. D. Confidence. - Correct Answer ✅ D. Confidence. What is the relationship between employees and management sometimes called? A. Employee relations. B. Confidentiality.
Answers 2023
C. Trying to impress your supervisor. D. More job success. - Correct Answer ✅ C. Trying to impress your supervisor. Which of the following describes the main objective of good customer service? A. To make the customer walk away with a positive feeling. B. To help the customer see that someone tried, even though though the customer,s wants were not met. C. To make the customer think no one cares about the concern raised by the customer. D. To help the customer walk away with a neutral feeling. - Correct Answer ✅ A. To make the customer walk away with a positive feeling. Which of the following is the definition of a customer? A. External paying customer. B. Internal customer. C. Non-paying external customer. D. Anyone with whom you interact. - Correct Answer ✅ D. Anyone with whom you interact. Which of the following is NOT a common technique to use while providing good customer service.
Answers 2023
A. Acknowledge the customer's needs. B. Use inappropriate body language. C. Provide alternatives. D. Say thank you. - Correct Answer ✅ B. Use inappropriate body language. The Joint Commission requires that risk assessments be conducted how often? A. Every two years. B. Every six months. C. Every year. D. Monthly. - Correct Answer ✅ C. Every year. Which of the following is NOT a true statement? A. Team building encourages employee involvement in planning, problem solving, and decision making within the organization. B. Team building promotes a better understanding of decisions. C. Team building rarely contributes to support for ownership of decisions, processes, and changes. D. Active participation on teams can engage employees. - Correct Answer ✅ C. Team building rarely contributes to support for ownership of decisions, processes, and changes.
Answers 2023
A. Techniques used to manage lawful public assemblies. B. Allowing First Amendment activities. C. Allowing Demonstrations. D. Techniques used to address unlawful public assemblies. - Correct Answer ✅ D. Techniques used to address unlawful public assemblies. Which of the following is NOT a stage of team development? A. Forming. B. Ending. C. Norming. D. Storming - Correct Answer ✅ B. Ending. Failure of teams can usually be attributed to what? A. No clearly defined purpose or goals. B. Lack of employee buy-in to teams. C. Employees conditioned to value individual achievement. D. Any of the above. - Correct Answer ✅ D. Any of the above. Which of the following is NOT an opportunity derived from patrol? A. Getting to know the community. B. Establishing positive relationships and partnerships.
Answers 2023
C. Improving communications. D. Using the security vehicle to go off site. - Correct Answer ✅ D. Using the security vehicle to go off site. Which is the most common patrol approach? A. Inconspicuous. B. Routine. C. Conspicuous. D. Foot. - Correct Answer ✅ C. Conspicuous. Which of the following are the three key elements of a good patrol. A. Hearing, documentation and memory. B. Observation, perception and memory. C. Perception, memory and documentation. D. Time, memory and perception. - Correct Answer ✅ B. Observation, perception and memory. Which type of patrol covers all areas equally with high visibility? A. Selective. B. Directed. C. Vehicle. D. Routine. - Correct Answer ✅ D. Routine.
Answers 2023
B. Go to their assigned areas (doors,stairs, elevators, etc.), look for anyone with any item that could be hiding the child, and stop and question them. C. Call the security office and volunteer to help if needed. D. Stay inside their office and out of the away. - Correct Answer ✅ B. Go to their assigned areas (doors,stairs, elevators, etc.), look for anyone with any item that could be hiding the child, and stop and question them. Security officers must interact in a professional manner with which group of people? A. Patients. B. Visitors. C. Employees. D. Physicians. E. All the above. - Correct Answer ✅ E. All the above. Which trait or skill is NOT desirable for a security officer to possess? A. Strong communication skills. B. Compassion. C. Ability to speak loudly. D. Ability to express care and understanding. - Correct Answer ✅ C. Ability to speak loudly.
Answers 2023
When an infant abduction is suspected, what should security's first response be? A. Rush to the affected unit and interview the parent. B. Call the National center for Missing and Exploited Children. C. Grab the department's camera and take pictures of everyone who exits the emergency department. D. Immediately go to the property's exits, doors, garages, etc.. Stop each person walking or driving out who has anything a baby could be in. - Correct Answer ✅ D. Immediately go to the property's exits, doors, garages, etc.. Stop each person walking or driving out who has anything a baby could be in. In which way is a security officer likely to interact with a patient? A. Picking up or returning patient's valuables. B. Investigating lost or stolen property. C. Helping resolve domestic disputes occurring at the facility. D. All of the above. - Correct Answer ✅ D. All of the above. Which is the most common location where missing patients are found. A. Hiding under the bed. B. In the cafeteria or near an entrance. C. In the gift shop.
Answers 2023
D. Leaves the area unattended. - Correct Answer ✅ B. Observes and reports. Which of the following is NOT a disadvantage of a protective vest? A. Relative short life. B. Expense. C. Discomfort and restrictiveness. D. Avoiding or minimizing injury. - Correct Answer ✅ D. Avoiding or minimizing injury. Which ofthe following items is NOT security equipment? A. Flashlight. B. Portable radio. C. Handcuffs. D. CPR pocket mask. - Correct Answer ✅ D. CPR pocket mask. Which factor can contribute to behavior escalation in a patient? A. Short wait periods. B. Calm atmosphere. C. Food selection. D. Attire. - Correct Answer ✅ C. Food selection.
Answers 2023
Which of the following does NOT apply when an officer has decided to use force for self-defense or to defend another person? A. Must be reasonable. B. Must be prudent. C. Must be able to inflict pain. D. Must be defensible. - Correct Answer ✅ C. Must be able to inflict pain. Which of the following is a professional attribute? A. Image. B. Posture. C. Attitude. D. Initiative. E. All of the above. - Correct Answer ✅ E. All of the above. The self-disciplined officer does NOT do which of the following? A. Take an interest in the job. B. Look for ways to improve safety. C. Call a routine duty a waste of time. D. Look for ways to improve recommended procedures. - Correct Answer ✅ C. Call a routine duty a waste of time.
Answers 2023
When speaking with a patient, visitor or staff member, you should always be mindful of what characteristics of your speech? A. Timing, velocity and character. B. Tenor, vibration, and cannon. C. Tone, variation, and cadence. D. Tempo, variation and candor. - Correct Answer ✅ C. Tone, variation, and cadence. What is the key factor in tactical deployment? A. Availability of other officers. B. Waiting for supervisor. C. Control of distance. D. Time. - Correct Answer ✅ C. Control of distance. During a contact, what is the general recommended distance between you and the individual. A. 2 to 4 feet. B. 4 to 6 feet. C. 6 to 10 feet. D. 10 feet or more. - Correct Answer ✅ B. 4 to 6 feet. What is your primary goal on using tactical evaluation?
Answers 2023
A. To determine where to approach a subject. B. To determine the legality of intervening between two people who are fighting. C. To determine if the design of a waiting room in conducive to security needs. D. To determine the level of threat. - Correct Answer ✅ D. To determine the level of threat. Which of the following do the initials CPTED stand for? A. Crime prevention through environmental design. B. Crime prevention through experimental. Design. C. Campus prevention through environmental design. D. Critical performance through environmental design. - Correct Answer ✅ A. Crime prevention through environmental design. What is the force continuum? A. The force applied by an officer to a subject to meet the continuing escalation of force. B. The force that officers use on non-compliant persons. C. A form used to report on incidents involving use of force. D. None of the above. - Correct Answer ✅ A. The force applied by an officer to a subject to meet the continuing escalation of force.
