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Human Resource Management 311 study guide review together with the correct answers, Exams of Human Resource Management

Brunel University London Human Resource Management

Human Resource Management 311 study guide review together with the correct answers

Typology: Exams

2023/2024

Available from 07/10/2024

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Human Resource Management 311study

guide review together with the correct

answers

What are some of the interview methods? Correct Answer - situational

- One on one

- Skype/telephone

- Panel

- Sequential

- Behavioral (what would you do if this happened?)

What are some types of interview questions? Correct Answer - strategic thinking

- planning

- Interpersonal relations

- Communication

- puzzling

What is the interview process? Correct Answer - level of tension fluctuates

What are the pros and cons of an online test? Correct Answer Pros:

- Accessibility

- Low cost

- Immediate analysis

- Adaptive item presentation

Cons:

- Limited control

- Limited interpretation

How is the Employee Value Proposition (EVP) important to the business? Correct

Answer shows us the strength of our employer, and competitors as well as our

target's preferences

- evaluates employees value (and where to focus)

What is HRM? Correct Answer Human Resource Management: The use of

strategies to effectively manage people in an organization with the intent to gain a

competitive advantage

What relationship is created, managed, and cultivated through HRM? Correct

Answer Employer-Employee relationship

What are some functions of today's HRM? Correct Answer - employment laws

- rewards (compensation, benefits, pensions)

Partial preview of the text

Download Human Resource Management 311 study guide review together with the correct answers and more Exams Human Resource Management in PDF only on Docsity!

Human Resource Management 311 study

guide review together with the correct

answers

What are some of the interview methods? Correct Answer - situational

One on one
Skype/telephone
Panel
Sequential
Behavioral (what would you do if this happened?) What are some types of interview questions? Correct Answer - strategic thinking
planning
Interpersonal relations
Communication
puzzling What is the interview process? Correct Answer - level of tension fluctuates What are the pros and cons of an online test? Correct Answer Pros:
Accessibility
Low cost
Immediate analysis
Adaptive item presentation Cons:
Limited control
Limited interpretation How is the Employee Value Proposition (EVP) important to the business? Correct Answer shows us the strength of our employer, and competitors as well as our target's preferences
evaluates employees value (and where to focus) What is HRM? Correct Answer Human Resource Management: The use of strategies to effectively manage people in an organization with the intent to gain a competitive advantage What relationship is created, managed, and cultivated through HRM? Correct Answer Employer-Employee relationship What are some functions of today's HRM? Correct Answer - employment laws
rewards (compensation, benefits, pensions)

resourcing (recruitment, disciplinary)
Employee relations (performance and absence management)
Organization development and design
Learning and development Correcting systems, policies & procedures What is the resource managed in human resources? Correct Answer humans (employees) The other terms before human resource management are Correct Answer - personnel management
Talent management
Human resources What is meant by "HRM has changed from being reactive to proactive"? Correct Answer Reactive HRM: not planning strategically, just reacting to events (fixing situations), cheaper Proactive HRM: preventative, planning, anticipate problems Which type of employee is supported in the fair labor standards act? Correct Answer non- exempt employees only What is the minimum wage in Tennessee? Correct Answer $7.25 /hour What is the number of employees in a company for the employer to abide by most laws? Correct Answer 15 What is the age specified in the Age Discrimination Act? Correct Answer 40 years of age and older Which acts deal with ensuing there is no wage disparity among sexes? Correct Answer Equal Pay Act of 1963 Which act ensures that a company does not discriminate on persons with a disability? Correct Answer Americans with Disability Act of 1990 What is required for a company to have a successful strategy? Correct Answer - long term plan
staying focused (can’t have too many hands in the pot)
Bench marking (everyone has to match up to us)
saying "no" (you can’t do everything) What are the five strategic priorities? Correct Answer - Innovation
Price
Brand
Design

What are the four functions involved in talent management? Correct Answer - attract

select
develop
retain What are some workforce planning methods currently used? Correct Answer - trend analysis (statistical approach based on prediction)
Key indicators (widely used ratio approach based on assumptions)
Task analysis (assumptive approach based on workload)
cross referencing (obtaining information from a similar business) What is meant by span of control? Correct Answer The number of employees that are under one manager's management (control) What are some ways in which a company can forecast workforce demands? Correct Answer - Forecasting trend analysis
If you forecast a recession, you will not hire more people
If there is an innovation revolution coming, we have to plan for that What are factors that determine workforce demand? Correct Answer Triangle structure Factors Determining Workforce Demand:
Management
Promotion
Gains, hiring
Losses, retirement, turnover What are some of the tests involved in recruitment? Correct Answer - personality test (myers briggs)
ability test (math, patterns)
intelligence test (what is wrong with this picture- smoke blowing wrong way)
projective test (rorschach test, what do you interpret in this picture)
online test (test on web)
psychometric test What selection methods in use during recruitment? Correct Answer - resumes
personality test
ability test (cognitive/physical)
biographical questionnaire
personal interview
assessment center
reference check
background investigation
google/social media search

heuristics
physiological test
graphology
games/simulations What is the cheapest form of recruitment methods Correct Answer sending resumes What are some biases involved in recruitment? Correct Answer - first impression (based on initial cues)
recency effect (based on recent cues, lasting impression, where were they in the lineup)
stereotyping (previous notions/generalization, based on appearance mostly)
contrast effect (based on previous events, if the first interview was bad all others will seem great)
projection (attributes based on your feeling, working in gym you need to be tough, bulk)
halo effect (based on overall impression, fireman has to be a good man) What are some example of active sourcing in recruitment? Correct Answer - Campus recruiting (target universities, marketing activities, internships)
Social Networks (linkedin, employee referrals)
Guerrilla Recruiting (testing the boundaries and legality through creative channels) How do companies aim to ensure they have chosen the right candidate? Correct Answer - get rid of biases
evaluate dimensions of candidate and make them match your mission/strategy What is the goal of recruitment? Correct Answer increasing the right selection while decreasing the wrong selection What is the difference between a false positive and a false negative? Correct Answer False Negative: rejecting the right one False Positive: selecting the wrong one How has recruitment changed regarding candidate recruitment? Correct Answer Went from candidate acquisition to candidate retention
offers, workshops, newsletters (more involvement in recruitment) What are three types of candidates? Correct Answer 1.) Active Seeker: read job ads, career fairs 2.) Passive Seeker: have a job but are open to the possibility 3.) Non-Seeker content with position: newer employee /close retiree Which law supports the right for minimum wage? Correct Answer - Fair Labor Standards Act of 1938 creates the right to a minimum wage

3.) addressing disappointment 4.) making the process a competition 5.) keeping the process a secret What is the active learning approach? Correct Answer - analysis of needs (target, learning needs)

design (methods, budgeting/cost)
execute (schedule, trainer)
evaluate (assess, monitor) What are some tools needed to complete the needs analysis? Correct Answer - shadowing
diaries
interviews
coaching
auditing
observations
critical incident techniques What are some of the on the job training approaches? Correct Answer - coaching
understudy
job rotation
internships
portals What are some of the off the job training approaches? Correct Answer - seminars
simulations
retreats
team building What are the uses of on the job versus off the job training? Correct Answer On the job:
natural/job related
lower cost
immediate application
immediate feedback
- monitoring opportunities
motivation to learn Off the job:
expertise of external conductor
professional environment
less job disruptions
networking with other participants What are some methods used in training? Correct Answer - literature
individual exercises

coaching
business simulations
group discussion/presentation
case studies
role play What are the three factors that can be a challenge to training in the learning transfer? Correct Answer - Participants (cognitive abilities, learning motivation, readiness to learn)
Training (quality, relevance of content)
Work environment (support by colleagues, opportunity to apply feedback) Out of formal and informal learning, which is the most recent (examples)? Correct Answer - informal (youtube, friends, podcasts) What is equity? Correct Answer everyone achieving the same result whether or not more resources were allocated to them (fairness) What are the factors that determine compensation? Correct Answer - responsibility
strategic relevance
performance
civil status
market
qualification
cost of living
tenure What is included in the total reward? Correct Answer - sum of all the employee gets to acknowledge work
multiple components (financial and non financial rewards)
total compensation + non- financial rewards How do we determine base pay? Correct Answer - you analyze
job valuation
pay survey What are the two types of motivation? Correct Answer -intrinsic: motivated by internal rewards (gratitude, self accomplishment, fun) -extrinsic: driven by external rewards (money, fame, praise, grades) Does money motivate people? Correct Answer - yes if the task is simple
no, if the task requires more than rudimentary skill (cognitive abilities) Variable pay is determined upon whose achievements? Correct Answer - the employee

What is the process for a performance appraisal? Correct Answer 1.) goal setting 2.) performance standard setting 3.) information dissemination 4.) actual performance measurement 5.) feedback on evaluation 6.) reward exemplary behavior 7.) correct substandard behavior What are SMART goals? Correct Answer Specific, Measurable, Attainable, Realistic, Timely What are the two methods for performance appraisals? Correct Answer - individual (one on one)

multiple person 360 degree (peers, subordinates, management, customers) How are performance appraisals used regarding discipline/what is PIP? Correct Answer PIP= performance improvement plan
used to test limits and give feedback
if employee does not meet requirements of job they get punished What are the three pillars of dismissal? Correct Answer - termination at will
grounds for dismissal
downsizing What does at will employment mean? Correct Answer an employee is free to leave a job at any time for any or no reason with no adverse legal consequences Who is responsible for employment law? Correct Answer the government (congress, state, local, president)
carried out by managers What are the four categories of employment law? Correct Answer - equal employment
safety and health
total rewards
labor relations What are the governing bodies in equal opportunity? Correct Answer - prohibit specific types of discrimination in the workplace
equal employment opportunity commission overseas compliance and develops guidelines
office of federal contract compliance programs execute order and work in the federal government EEOC: Equal Employment Opportunity Commission

What are the four discrimination practices commonly filed? Correct Answer - disparate treatment (intentionally treating differently)

disparate impact (unintentionally having an adverse impact)
harassment (unwanted and unwelcomed treatment)
retaliation (reacting against claims by the employer) What are the two employers defense when suits are filed? Correct Answer - bona fide occupational qualification BFOQ (used in cases of disparate treatment)
business necessity Are men and women paid equally? Correct Answer no, women make $.77 of every $1 a man makes Why is health and safety important from a legal standpoint? Correct Answer protects workers protects businesses protects consumers What is the governing body for health and safety? Correct Answer OSHA: Occupational Safety and Health Administration What are factors that contribute to liability regarding health and safety? Correct Answer - lack of systematic safety approach
not following up on employee complaints
failure to regular inspect the workplace What is the difference between an unsafe act and unsafe condition? Correct Answer - Unsafe act: employee at fault (not wearing helmet)
Unsafe condition: employer at fault (no high voltage sign) What is workers compensation? Correct Answer - State rules designed to pay the expenses of an employee harmed on the job
Mandatory
Replaces personal injury litigation, removing risk from employer and employees What is a problem with worker's compensation? Correct Answer fraudulent claims What are labor relations? Correct Answer - associated with matters such as investigations, counseling, and disciplinary acts
balancing advocacy to management and individual employees to protect their respective rights and facilitate a more harmonious work environment What are the pros and cons of unions? Correct Answer Pros:
represent workers
bargaining for better conditions
cooperation

What is the Age Discrimination in Employment Act? Correct Answer Labor law that protects certain applicants and employees 40 years of age and older from discrimination on the basis of age in hiring, promotion, discharge, compensation, or terms & conditions or privileges of employment What is a pitfall of a performance appraisal? Correct Answer bias

Human Resource Management 311 study guide review together with the correct answers, Exams of Human Resource Management

Related documents

Partial preview of the text

Download Human Resource Management 311 study guide review together with the correct answers and more Exams Human Resource Management in PDF only on Docsity!

Human Resource Management 311 study

guide review together with the correct

answers