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HRCI- SPHR 150 Practice Exam Test
Questions
A corporation that franchises its business model also requires its franchisees to use their computer system to process employee payroll. This practice is most likely to trigger which of the following conditions?
A. A claim of indirect control
B. The ostensible agency theory
C. Joint employment liability
D. All of the above - Correct Answer ✔️ ✔️ D. As McDonald's Corporation discovered, certain practices with its franchisees led to a charge that the corporation indirectly controlled the conditions of employees, causing them to "ostensibly" believe that they were employees of McDonald's Corporation, not only of the franchise. For this reason, the National Labor Relations Board revised their definition
of joint employment, and franchise employees were allowed to sue the corporation and franchisee in a class action wage and hour lawsuit.
What is the primary difference between andragogy and pedagogy— how adults and children learn?
A. Adults learn using visual, auditory, and tactile skills; children are mostly tactile.
B. Adults collect information for immediate use; children acquire general knowledge to be used in the future.
C. Adults are dependent upon others to acquire useful knowledge; children are more independent and explorative.
D. There are no real differences between adult and child learning principles. - Correct Answer ✔️ ✔️ B. Malcolm Knowles conducted foundational research in andragogy—how adults learn. One finding was that adults orient toward learning that is focused on practical problem-
B. Entitlement
C. Performance
D. Equity - Correct Answer ✔️ ✔️ B. Entitlement forms of pay are
those that reward employees for years of service or for loyalty. A cost- of-living adjustment is not given based on any particular performance criteria; therefore, it is a form of entitlement pay.
The large bank you work for has reached out to its major competitors to see whether they would all agree to not pay above the 25th percentile for all management positions. This, they argue, will allow each institution to fairly compete for talent. This agreement is most likely to come under fire from which agency?
A. The Equal Employment Opportunity Commission
B. The Department of Labor
C. The Department of Justice
D. The National Labor Relations Board - Correct Answer ✔️ ✔️ C.
The Department of Justice (DOJ) is responsible for litigation related to violations of the Sherman Antitrust act. This act prohibits price fixing of any sort, including market-based pay.
Technocorp Inc. is located in the Silicon Valley of California but shares 51 percent of its ownership with a parent company in Puerto Rico. This is most likely what type of business entity?
A. Multinational corporation
B. Franchise
C. Joint venture
D. Foreign subsidiary - Correct Answer ✔️ ✔️ D. A foreign
subsidiary is a legal term defining ownership. A company that is more than 50 percent owned or controlled by a parent company in another country is a foreign subsidiary.
Fiduciary responsibility applies to which of the following?
D. Other business leaders - Correct Answer ✔️ ✔️ B.
Nongovernment organizations are gaining in popularity as a tool to help global and multinational businesses engage in social responsibility initiatives. NGOs are typically nonprofit, voluntary, and independent of any particular government.
Many employers are researching and switching to health insurance captives for which of the following reasons?
A. It can control costs of health insurance.
B. It allows employers to purchase stop-loss insurance for larger claims.
C. Claims data is more controlled and thus utilized to make decisions about benefits.
D. All of the above - Correct Answer ✔️ ✔️ D. Many experts
believe that the use of self-funded health insurance "captives" will only continue to grow. This is because businesses are finding that they can more effectively control the cost of benefits plans through the use of
data to shape benefits offerings to employees and predict exposure. It also allows employers to purchase stop-loss insurance, which can be used to cover the costs of catastrophic years.
Wendy is the director of HR at a large multinational corporation. She extended the open enrollment period for benefits to accommodate her spouse, who required a different plan. This is an example of which of the following?
A. Breach of company trust
B. Exercising a choice-of-law clause
C. Breaking the law
D. Unethical conduct - Correct Answer ✔️ ✔️ D. Human resource professionals have high ethical standards that must be adhered to. This includes not using their decision-making authority to meet personal needs or commitments.
B. Job design
C. Job evaluation
D. Job analysis - Correct Answer ✔️ ✔️ D. Job analysis is the
process used to define a job in terms of its component tasks from which all other HR practices and strategies may be built.
When calculating the number of new hires in a 12-month period, you drop the oldest number when a recent month is added. This is an example of what type of quantitative analysis?
A. Mean
B. Central tendency
C. Rolling average
D. Weighted average - Correct Answer ✔️ ✔️ C. A rolling
average—sometimes called a moving average—is used to calculate an average for a specific period of time. In this scenario, as a new month is added, the oldest number is dropped.
Which of the following tools should you first use when considering the integration of an HRIS system into your workplace?
A. Results from a needs analysis
B. The ROI of the system
C. An RFP
D. The proposed system's features and benefits - Correct Answer ✔️
✔️ A. When considering the implementation of any new
technology, HR must consider the needs that the company is seeking to meet. A needs analysis will provide information to help calculate the return on the investment, as well as identify what information suppliers should include in a request for proposal.
A business case can help management make better-quality decisions because it does which of the following?
A. Communicates how a plan will influence operational efficiencies
B. Provides multiple options for solving a business problem
The administration of the test, however, must be done by a licensed professional, with the results kept confidential.
The company you work for prefers a flat-line decision-making structure. They strive to grant as much decision-making power to the employees as possible and tie pay directly to performance outcomes when possible. This is most likely what type of organization?
A. A high-involvement organization
B. A learning organization
C. An Internet start-up
D. A nonprofit - Correct Answer ✔️ ✔️ A. High-involvement organizations are those that seek to give authority to all levels of employees. These organizations are defined by flat-line structures, transparency, and pay for performance compensation programs.
One of the company's best performers is extremely self-managed and able to follow all rules and procedures with very little direction or
feedback. This employee is most likely high in which personality characteristic?
A. Neuroticism
B. Conscientiousness
C. Awareness
D. Emotional intelligence - Correct Answer ✔️ ✔️ B. In personality
theory, conscientiousness has been linked to successful employee outcomes. This trait is characterized by employees who follow all rules and procedures and have a general sense of care about the well-being of others.
Organizational citizenship behaviors are marked by which of the following individual characteristics?
A. Sportsmanship, altruism, and conscientiousness
B. Courtesy, civic virtue, and pride
personal energies such as physical, emotional, and cognitive into the work tasks themselves.
Which of the following terms describes an organization that is rigidly devoted to polices, rules, and procedures?
A. Centralized
B. Formal
C. Decentralized
D. Bureaucratic - Correct Answer ✔️ ✔️ D. A bureaucratic
organization is one that is characterized by administrative workflow, rigid policies, and procedures. These types of structures evolved from the shift of small family-owned farms and businesses to organizations that employed hundreds of people as the result of the Industrial Revolution.
Which of the following conditions is most likely to improve employee productivity according to humanistic theories of motivation?
A. More qualified supervisors
B. Improved tools and equipment
C. Management attention and feedback
D. Equal rewards - Correct Answer ✔️ ✔️ C. The focus of the
humanistic theories of motivation is on the psychological conditions under which people work. According to these theories, the psychological conditions under which employees work are just as important as the environmental conditions.
The consideration of employee inputs, work processes, and outputs are at the heart of which category of organizational theories?
A. Systems
B. Humanistic
C. Bureaucratic
Studies have found that this does not work when it comes to improving creativity; in fact, it actually narrows the focus to simply getting the reward. Increasing diversity has been shown to open up creative processes by gaining multiple perspectives and different ways of thinking.
The desire to do something that matters is an example of what type of reward?
A. Psychological
B. Direct
C. Extrinsic
D. Intrinsic - Correct Answer ✔️ ✔️ D. Intrinsic rewards are those that come from within. Employees who perform because they like the work or take pride in their effort are said to be intrinsically motivated.
Which of the following management techniques should you recommend to an employer that requires immediate compliance from
their employees, such as for air traffic controllers or emergency dispatchers?
A. Decentralized
B. Self-direction
C. Open systems
D. Traditional - Correct Answer ✔️ ✔️ D. Management as a
practice has had to evolve as the nature of business has evolved. Traditional forms of management made up of hierarchies, policies, and rules are most effective in environments where high degrees of compliance are necessary or desired.
The customer service representatives at your business are experiencing high degrees of burnout because 90 percent of their calls are from disgruntled customers. Which of the following is the most likely source of their burnout?
A. Low emotional intelligence
