HLTH 4000 Week 6 Exam 2 (25/25 Questions & Answers) Latest Updated 2024 TOP RATED EXAM STU, Exams of Nursing

Download HLTH 4000 Week 6 Exam 2 (25/25 Questions & Answers) Latest Updated 2024 TOP RATED EXAM STU and more Exams Nursing in PDF only on Docsity!

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

Total quality management (TQM), referred to asbecame the new paradigm for quality improvement within the U.S. in health care, during the 1980s and 1990s.

Selected Answer: B. Continuous QualityImprovement Answers: A. End Result System B. Continuous QualityImprovement C. Quality Assurance D. Retrospective UtilizationReview E. Systems Improvement

Strategic plans translate broad strategies into specific objectives andaction plans.

Selected Answer: True Answers: True False

Patients are most likely to complain about the medical care they receive

Question 2

● 0 out of 4 points

Question 3

● 4 out of 4 points

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

far more than about food or noise or other nonclinical concerns.

Selected Answer: False Answers: True

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

Answers: A. Timely and equitable B. Effective and efficient C. Safe and patient-centered D. All of the above E. Both B & C

Excessive employee turnover has significant effects only on the cost ofrecruiting and placing replacement employees.

Selected Answer: False Answers: True False

Which aspect(s) of the SWOT analysis aim to identify external marketforces?

Selected Answer: E. None of the above

Question 6

● 4 out of 4 points

Question 7

● 0 out of 4 points

[Date]^5

Answers: A. The situationalassessment B. Opportunities andthreats C. Weaknesses D. Opportunities andstrengths E. None of the above

Which of the following isimplementation of an action plan? not a necessary step in the formulation and

Selected Answer: C. Obtain and analyze data. Answers: A. Identify the problem or need. B. Determine who caused theproblem. C. Obtain and analyze data. D. Carry out the plan.

A reasonably clear picture of where the organization wishes to be in the

Question 8

● 0 out of 4 points

Question 9

● 4 out of 4 points

[Date]^7

Why is execution of the strategy so important?

SelectedAnswer:^ B. The strategic plan is useless unlessit is executed appropriately.

Answers: A. Without execution, none of thestrategies will be funded. B. The strategic plan is useless unlessit is executed appropriately.

C. It helps to make all organizationalstakeholders feel like part of the team. D. It brings in revenue.

Managed care is forcing an increase in customer service communicationwith an increasing number of external and internal customers.

Selected Answer: True Answers: True False

Question 12

● 4 out of 4 points

Question 13

● 4 out of 4 points

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP An effective mission statement must be a detailed document thatincludes all actions to be taken to fulfill that mission.

Selected Answer: False Answers: True False

What is the purpose of tactical plans?

Selected Answer:

A. To identify the who, what, where,when, and how of implementation

Answers: A. To identify the who, what, where,when, and how of implementation

B. To organize a department's input to thestrategic plan C. To identify funding for the selectedstrategies D. To monitor an organization'sperformance over time E. None of the above

Question 14

● 4 out of 4 points

Question 15

● 4 out of 4 points

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

Not all HR functions are carried out exclusively by HR staff. Which of thefollowing would be carried out by line managers?

Selected Answer: (^) D. All of the above Answers: A. Interviews ofcandidates B. Ranking of candidates C. Hiring of a candidate D. All of the above

The majority of hospital patients do not want:

Selected Answer: D. A lengthy stay in the hospital Answers: A. Clean, quiet rooms B. Good food served hot and ontime C. Courteous, attentive, and skillfulstaff

Question 17

● 4 out of 4 points

Question 18

● 4 out of 4 points

[Date]^11

D. A lengthy stay in the hospital

Whenever possible, you should give your employees the authority toaddress and resolve customer complaints.

Selected Answer: True Answers: True False

Why is it important to consider innovations in technology in developmentof the strategic plan?

Selected Answer:

B. They may represent a threat ofsubstitute products.

Answers: A. New technologies tend to beexpensive. B. They may represent a threat ofsubstitute products. C. Medicare will not reimburse for them.

Question 19

● 4 out of 4 points

Question 20

● 4 out of 4 points

[Date]^13

D. Quality of care

What are the components of a Situational Assessment?

Selected Answer: E. Strategy Identification and Selection Answers: A. Monitoring and Control B. Rollout and Implementation C. Mission, Vision, Values D. Market Assessment, InternalAssessment, and Mission , Vision, Values E. Strategy Identification and Selection

Employee Suggestion Programs:

Selected Answer:

B. Are viewed by employees as positivebecause of the opportunity to have input

Question 23

● 0 out of 4 points

Question 24

● 4 out of 4 points

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

Answers: A. Usually do not reward top suggestions B. Are viewed by employees as positivebecause of the opportunity to have input C. Are the same as Employee AssistancePrograms D. None of the above

●

Question 25

● 4 out of 4 points

●

In addressing each customer complaint, do not :

Selected Answer:

A. Challenge the complaining customerto prove the validity of the complaint before proceeding Answers: A. Challenge the complaining customerto prove the validity of the complaint before proceeding B. Look upon the complaint as a means ofsecuring feedback C. Accept responsibility for the complaintrather than seek to place the blame D. Treat each complaint as legitimate untileither resolved or withdrawn