STUDY GUIDE - CHAPTER 13
Noise
Anything that interferes with the effectiveness of communication.
Term used to describe any disturbance that disrupts it and interferes with the
transference of messages within the communication process.
Feedback
Communicates how one feels about something another person had done or said
The process through which the receiver communicates with the sender by
returning another message.
Formal/Informal communications
Formal-follow the official chain of command established by an organization
hierarchy of authority
Because its recognized as authoritative, it is typical for communication of policies,
procedures, and other official announcements to adhere to them.
Informal-do not adhere to the chain of command established by an organization's
hierarchy of authority
Help to create open communications in organizations and ensure that the right
people are in contact with one another.
The Grapevine
Informal channel that transfers information through networks of friendships and
acquaintances
Network of friendships and acquaintances through which rumors and other
unofficial information are passed from person to person
Advantage-transmit information quickly and efficiently, provide a sense of
security, social satisfaction disadvantage-occurs when they transmit incorrect or
untimely information.
Richest verses lesser Communication Channels
- Channel Richness- the capacity of a channel to convey information effectively,
lends insight into how various channel to convey information effectively, lends
insight into how various channel alternatives may be used depending on the type of
message to be conveyed
-
Richest Channels-are face to face. Next are telephone, video conferences, e-mail,
written memos, and letters.
Leanest channels-posted notices and bulletins.
