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Effective Communication and Group Dynamics: A Comprehensive Guide - Prof. David H. Smith, Study notes of Communication

Ithaca CollegeCommunication
Prof. David H. Smith

Suggestions for effective communication, including active voice, varying sentence length, and proper use of reflexive pronouns. It also discusses different communication styles, group dynamics, and the benefits and drawbacks of group work. Additionally, it covers the importance of preparation and planning for successful meetings.

Typology: Study notes

2011/2012

Uploaded on 01/03/2012

liana-casciani
liana-casciani 🇺🇸

14 documents

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Quick Ch4 Notes-
Bypassing-terminal/terminal
Allness- steems form “is”
Suggestions for composition
-Use active voice
-Vary sentence length
-Delete words, sentences, and phrases that do not add to your meaning
-Use a conversational tone
-Keep ideas parallel
Suggestions for words and phrasing
- Avoid repeating
- -Avoid sexist language
- - Use strong verbs
- -Vary words
- Properly use reflexive pronouns
- Avoid sentence fragments or run on sentences
- Avoid dangling modifiers
- Avoid misplaced modifiers
- SPELL CHECK
** Begin with the familiar end with the new
Limit the number of subjects in sentences and in each paragraph
Defenses
- Evaluate behavior
- Control-oriented behavior
- Strategic behavior
- Neutral behavior
- Superior behavior
- Dogmatic behavior- I AM RIGHT YOU ARE ALWAYS WRONG
** If the criticism seems unfair start with the “I feel –statement”
Aggressive Behaviors
Arguing
Complaining
Martyrdom
oMaking your self always the victim
Interrupting
Name calling
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Download Effective Communication and Group Dynamics: A Comprehensive Guide - Prof. David H. Smith and more Study notes Communication in PDF only on Docsity!

Quick Ch4 Notes- Bypassing-terminal/terminal Allness- steems form “is” Suggestions for composition -Use active voice -Vary sentence length -Delete words, sentences, and phrases that do not add to your meaning -Use a conversational tone -Keep ideas parallel Suggestions for words and phrasing

  • Avoid repeating
  • -Avoid sexist language
    • Use strong verbs
  • -Vary words
  • Properly use reflexive pronouns
  • Avoid sentence fragments or run on sentences
  • Avoid dangling modifiers
  • Avoid misplaced modifiers
  • SPELL CHECK ** Begin with the familiar end with the new Limit the number of subjects in sentences and in each paragraph Defenses
  • Evaluate behavior
  • Control-oriented behavior
  • Strategic behavior
  • Neutral behavior
  • Superior behavior
  • Dogmatic behavior- I AM RIGHT YOU ARE ALWAYS WRONG ** If the criticism seems unfair start with the “I feel –statement” Aggressive Behaviors  Arguing  Complaining  Martyrdom o Making your self always the victim  Interrupting  Name calling

 Challenging integrity  The brush off  **Minimize negativity and negative words and phrases and swearing Supportive behaviors  Descriptive behavior  Problem-oriented behavior  Spontaneous behavior  Empathetic behavior  Egalitarian behavior o Produces defenses  Provisional behavior

  1. Referent power
  2. Legitimate power
  3. Expert power
  4. Informational power
  5. Connectional power Group-think  Collective rationalization  Unquestioned belief in the groups inherent morality  Stereotyped views of opposition leaders direct pressure exerted on any member who expresses dissenting views  Self-censorship  Shared illusion of unanimity  Emergence of self-appointed “mind guards” Chapter 11 Pro’s and Con’s of Group Work  Certain groups are superior to individuals  Some discussion techniques can stimulate creativity  Group members possess considerable knowledge and information  A greater diversity of perspectives  Increases group members commitment to decisions and generally improves their morale **Initially group members should take stock of their existing attitudes, options and knowledge. Question of conjecture Focuses on the future while factual questions deal with the present Question of value Be answered by affirmatively or negatively Question of policy Organizational settings Good discussion Questions  Simplicity  Objectivity  Controversialist Organizing decision-making discussions  Orientation  Evaluation

 Control  Forming  Storming  Norming  Performing  Adjourning Distinguishing effective form ineffective groups  The way in which group members attempt to evaluate the validity of opinions and assumptions advanced by fellow discussants  Careful, rigorous manner in which groups try to evaluate alternatives  The kind of premises on which decisions are made  The soft of influence exerted by prominent group members  Whether the group begins the meeting by seeking to understand the problems  The attitudes group members bring to their deliberations Reflective-thinking sequence Question-Agenda Model Group support systems  Interactive, computer-based systems that are rapidly being adopted and used by more companies  Enables parallel communication  Facilitate group memory  Provides structure and channel group behavior to maintain the groups focus on the task Behavioral guidelines  Prepare carefully for each meeting  Approach the discussion with a group orientation  Participate actively  Maintain an attitude of open-mindedness  Listen carefully, constructively and critically  Play several different roles  Pay attention to nonverbal communication  Focus on matters of substance- note on personalities

 Consensus  Group ratings or rankings  Process of elimination  Majority vote  Laissez-faire o Leader let’s everything just plays out. No role in the meeting Pages 534- Motives- Physiological needs Safety Love and belonging Esteem Self-actualization ** Maslow’s hierarchy of needs McClelland: Need for achievement Need for power Need for affiliation How to establish creditability:  Establish common ground with the audience  Build trust  Reinforce status  Support your views with evidence  Strive for good delivery  Use presentational aids  Appeal to their emotions o With language, stories, illustration Arguments  Know both sides of the argument

 Present supporting evidence first  Establish common ground before voicing disagreement