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What are the two major criticisms of
interviewing?
Criticisms -Imperfect but Necessary -Practice Does Not Make
Perfect
TERM 2
Understand the relational dimensions of an
interviewingsituation.
DEFINITION 2
Similarity
Inclusion/Involvement
Affection/Liking
Control/Dominance
Trust
TERM 3
communication interactions
DEFINITION 3 Communication Interaction Interaction Levels: Level 1, 2, and 3 Verbal Interaction: Multiple meanings, ambiguity, sound-alike words, connotations, jargon, slang, naming, ordering words, power words. NonVerbal Interaction: General behaviors, Physical appearance and dress Level 1 interactions: relatively safe, nonthreatening, exchanges about such topics as hometowns, professions, college courses Level 2: deal with personal, controversial, or threatening topics, and probe intro values, beliefs positions. Level 3 deal with more personal areas. involve full disclosure. TERM 4
How did we define "question" in class?
DEFINITION 4
Any statement or non verbal act that invites an
answer.
TERM 5
What are the Characteristics of Questions?
DEFINITION 5
open or closed
primary or secondary
neutral or leading
Open or closed characteristics of
questions
Open or Closed OPEN: These are broad and they allow the respondent considerable freedom in determining the amount and type of information to provide. "Tell me about yourself" (Highly open) "Tell me about your family" (Moderately open) CLOSED: Are restrictive in nature and may supply answer options. "What Communication courses did you take at CMU" (Moderately closed) "What is your age?" __ Under 20, __ 21-40, __ 41-60, __ 61 and over (Highly closed) ***bipolar closed questions TERM 7
Primary of secondary characteristics of
questions.
DEFINITION 7
Primary Questions - Introduce topics or new areas
within a topic.
Secondary Questions - Attempt to elicit additional
information following a primary or another secondary
question.
TERM 8
Neutral or Leading characteristics of
questions
DEFINITION 8 Neutral or Leading Neutral Questions - No pressure to respond in a particular fashion. Leading Questions - The interviewer leads the respondent toward one particular answer by making it "easier or more tempting to give one response over another." Loaded Question - Strongly biased in one direction. TERM 9
What are the major types of secondary
questions? (7)
DEFINITION 9 Silent Probes: nonverbal (nodding) Nudging Probes: please continue... go on (verbal) Clearinghouse Probes: any additional answer... not certain of an answer Informational Probes: follow up questions Restatement Probes: Reflective Probes: you went to harvard! Mirror Probes TERM 10
Know the common question pitfalls. Be able
to identify (orprovide) examples of each type
of pitfall.
DEFINITION 10
The Bipolar Trap
The Open-to-Closed Switch
The Double-Barreled Inquisition
The Leading Push
The Guessing Game
The Yes (No) Response
The Curious Probe
The Quiz Show
The Don't Ask, Don't Tell
Request Assistance: What are the common
opening techniques?
: If the purpose of the interview is to gather information this
is a nice polite way to set the stage for the interaction.
TERM 17
What are the common opening techniques?
Refer to the Interviewees Position:
DEFINITION 17
If s/he is a public figure (mayor, Councilperson, etc), the
interviewee may be willing to offer his/her official position on
some topic or issue.
TERM 18
What are the common opening techniques?
Refer to the Person who Referred You:
DEFINITION 18
By dropping a name the interviewee recognizes, the
individual may be more willing to provide honest,
accurate information about their feelings, attitudes,
and opinions on some subject.
TERM 19
What are the common opening techniques?
Refer to Your Organization
DEFINITION 19
:This approach can positively affect your own credibility if the
organization you represent is well known and respected.
TERM 20
What are the common opening techniques?
Request a Specific Amount of Time:
DEFINITION 20
Determine a realistic period of time for the interview and
offer it to the interviewee. Stay within the time limit that you
specify.
What are the common opening techniques?
Ask a Question:
An open-ended, easy-to-answer question could be just what
the interviewee needs to become interested enough to
participate in an interview.
TERM 22
Know the differences between the four types
of interviewschedules discussed in class.
DEFINITION 22
NonScheduled InterviewsThe Moderately Scheduled
InterviewThe Highly Scheduled InterviewThe Highly
Scheduled Standardized Interview
TERM 23
What are the basic closing techniques
discussed in class?
DEFINITION 23 Offer to Answer Questions Use Clearinghouse Questions Declare the Completion of the Intended Purpose Make Personal Inquiries Make professional Inquiries Signal that Time is Up Explain the Reason for Ending the Interview Express Appreciation or Satisfaction Arrange for a Future Interview Summarize the Interview TERM 24
Know the five elements in our definition of an
interview
DEFINITION 24 Interactional : an interview is interactional because there is an exchanging, or sharing, of roles, responsibilities, feelings, beliefs, motives, and information. process: a process is a dynamic, continuing, ongoing, ever-changing interaction of variables with a degree of system or structure. parties: the interview is a dyadic- two party- process. (sales representative and a buyer, physician and patient. Purpose: At least one of the two parties must come to an interview with a goal Questions: asking and answering questions TERM 25
Forms of interviewing
DEFINITION 25 Giving interviews: 2 parties take part in coaching, training, instructing (exchange info accurately and effectively) Gathering info : 2 parties take part in surveys, exit interviews, research sessions.(gather info thro questions) Selective interviews: recruiter attempting to select the best qualified applicant for a position. Reviewing the interviewer's behavior: the emphasis is on the interviewer's behavior, performance, or attitudes. Persuasion: whenever one party attempts to alter or reinforce the thinking, feeling, or acting of another party.
