Ethics and Compliance Test UHC
Test(Questions and Answers)
Agent John is planning to conduct a series of events. Some will
be strictly educational, others will be formal presentations of
specific UnitedHealthcare plans, and others will be informal
marketing events where he can generate leads and schedule
future in-home marketing appointments. Of the three types of
events John plans to conduct, which need to be reported to
UnitedHealthcare? - Correct answer Only the marketing/sales
events, both formal and informal.
Whose email address may the agent enter into the LEAN
enrollment application? - Correct answer Only the consumer's
email (or leave it blank).
Annual Election Period (AEP) is a time when: - Correct answer
Consumers can elect to join a Medicare Advantage Plan or switch
to a different plan.
Which of the following materials is an agent NOT permitted to
display and/or distribute at a marketing/sales event? - Correct
answer 5-dollar gift cards to an in-network pharmacy.
Rina, a consumer, has requested an appointment with Connor, an
agent, to discuss DSNPs. Prior to the appointment Rina
completed a Scope of Appointment (SOA) form. On the day of the
appointment, Rina brings her friend Shelley, who is Medicare-
eligible, to the meeting. Shelley also wants to talk about DSNPs.
What should Connor do when he sees both Rina and Shelley at
the appointment? - Correct answer Ask Shelley to complete an
SOA before the start of the meeting.
