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DELL CLIENT FOUNDATIONS EXAM AND
STUDY GUIDE | ALL QUESTIONS AND
CORRECT ANSWERS | ALREADY GRADED
A+ | VERIFIED ANSWERS
Name the tool that can successfully repair and ignore defective memory areas by masking the address from system usage. ------CORRECT ANSWER---------------NOT ePSA. State True or False: After replacing the system board on a Chromebook, you will need to execute RMA Shim to set VPD information and install the Chrome OS. ------CORRECT ANSWER---------------True Choose all that apply: What is correct about Intel Optane Memory? ------ CORRECT ANSWER---------------NOT It is a system acceleration solution for new 7th Gen Intel Core-I processor & Chipset platforms. Choose all that apply: Which of the following items are not affected by the RTC Reset? ------CORRECT ANSWER---------------NOT Service Tag. NOT Enable Legacy Option ROMs. NOT Ownership Tag. NOT Admin Password. asset tag boot list secure boot enable
Choose all that apply: What are the key functions of the BIOS (Basic Input/output System)? ------CORRECT ANSWER---------------NOT Identify the system devices. NOT Activate the system devices. _____________ is a condition in which one or more drives in a RAID array contains data errors, and another drive in the array is no longer an active member of the array due to drive failure, foreign configuration, drive removal, or any other reason. ------CORRECT ANSWER---------------NOT Predictive Drive Failure. BIOS Recovery 2 from Hard Drive option can be disabled in ____________. ------CORRECT ANSWER---------------NOT dos How do you access BIOS or System Setup on Latitude portable systems without a keyboard? ------CORRECT ANSWER---------------NOT Press the power button and then press the Windows button before the Dell logo is displayed. Choose all that apply: The PC Doctor USB solution offers: ------CORRECT ANSWER---------------NOT Backup and Restore. NOT Individual Diagnostics. If recovery image from both system primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select? ------ CORRECT ANSWER---------------Recovery Image from external USB Key.
apply: Which of the following are valid steps in launching ePSA diagnostics? Power up the system and press the F12 key multiple times during the boot process to go to the Boot menu. Which Dell built-in diagnostic tool can be used for troubleshooting? ------ CORRECT ANSWER---------------ePSA or SupportAssist | On-board Diagnostics Choose all that apply: You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings will you change? ------ CORRECT ANSWER---------------NOT Disable Legacy Option ROM. What should a user do to preserve BIOS settings before recovering the system? ------CORRECT ANSWER---------------NOT Back up and copy the BIOS file into an external USB Key. How can you check if the hard drive is detected when the system is not booting into the operating system? ------CORRECT ANSWER--------------- Go to BIOS. State True or False: Dell notebook product ranges include Inspiron, Latitude, Vostro, XPS, and G series (Inspiron Gaming). ------CORRECT ANSWER---------------True State True or False: M.2 is data transfer protocol while NVMe is a form factor. ------CORRECT ANSWER---------------False
Choose all that apply: Which of the following statements are true about the Optane DC Persistent DIMM? ------CORRECT ANSWER---------------NOT When AppDirect mode is configured, it retains data that in the event of power lost, system shut-down or system errors. NOT Intel Optane DC Persistent DIMM is supported on all Intel Processors. Choose all that apply: The BIOS Recovery 2 does not support recovery from _________. ------CORRECT ANSWER---------------Hard Disk Drive with password set. Encrypted Hard Drive. How will you initiate ePSA in a Dell laptop or a desktop? ------CORRECT ANSWER---------------Press F12 to enter one time boot menu and then select diagnostics. Choose all that apply: What should the technicians do before replacing any suspected failed part in a no POST situation? ------CORRECT ANSWER---- -----------Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS settings. Re-run diagnostic sequences with removal of individual parts to isolate issue. Reseat parts and cables. What is the status of the power LED when a system board failure has occurred? ------CORRECT ANSWER---------------Solid
Choose all that apply: Which of the following statements are true about the New PSU BIST? ------CORRECT ANSWER---------------Ensure to disconnect the AC power cable from the PSU, before starting the PSU BIST. To start the PSU BIST: Plug in the AC power cable & note the LED light status. To restart the PSU BIST: Disconnect the AC power cable for 15 seconds (PSU BIST reset time), and then plug-in the AC power cable. How do you enable BIOS Auto-Recovery? ------CORRECT ANSWER-------- -------Power on system - > Press and hold down Esc + Ctrl. Choose all that apply: The different types of displays are: ------CORRECT ANSWER---------------Cathode ray tube (CRT) Light-emitting diode (LED). Electroluminescent (ELD). Thin-film transistor (TFT). Which key is used to access the one time boot menu while restarting the computer? ------CORRECT ANSWER---------------f Which of the following is the correct way to trigger BIOS Recovery 2? ------ CORRECT ANSWER---------------For desktops, power on the PC and keep tapping on the F2 key. What is Thermal grease? ------CORRECT ANSWER---------------Thermal grease is a substance used to manage better heat conduction between two surfaces such as Processor & Heatsink.
How do you initiate RTC reset? ------CORRECT ANSWER--------------- Connect System to an AC Power - > Keep the system in a power off state -
Press & hold the power button for 25 Seconds - > Release the power button to initiate RTC Reset. Which of these are a part of the recommended practices while attending service calls? (Select 2) ------CORRECT ANSWER---------------Whenever possible, swap with a good known part to test functionality. Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard Diagnostics Quick Test. Which of the following are the Pre-boot system diagnostics? (Select 2) ------ CORRECT ANSWER---------------ePSA. SupportAssist | On-board Diagnostics. Select the steps involved in unpacking parts. (Select 2) ------CORRECT ANSWER---------------Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid. All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts. The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select 2) ------CORRECT ANSWER---------------Hard Disk Drive with password set. Encrypted Hard Drive.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? ------CORRECT ANSWER---------------If BT Disabled label is present inside the bottom door or chassis. Which of the following is true about Pre-Boot System Diagnostics? (Select
- ------CORRECT ANSWER---------------When BIOS detects an abnormal condition on the boot, it automatically runs the Pre-Boot System Diagnostics tests. The diagnostics go through every detected hardware component and notifies the user of any errors. Pre-boot system Diagnostics tests your hardware without using the operating system. Which out of these is a probable point of failure for a no power issue in desktops? (Select 2) ------CORRECT ANSWER---------------Power outlet PSU Identify the architecture of the Vostro 3520 that is assigned to you for a service call. ------CORRECT ANSWER---------------Intel. You have reached the customer site to replace SSD. What will be your first logical step in attending this service call? ------CORRECT ANSWER---------- -----Run ePSA or SupportAssist diagnostics.
Why can't the values in BIOS be saved when it shows as manufacturing mode? ------CORRECT ANSWER---------------The system board jumper is at SERVICE_MODE state. How will the Dell Command Utility Update help customers? ------CORRECT ANSWER---------------NOT Dell Command Utility Update will check online for the latest Operating System updates and download and install the updates. State True or False: BIOS Recovery can be used to recover from a No Boot/No POST failure which could be caused by a corrupted BIOS. ------ CORRECT ANSWER---------------True Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and determine that the LCD panel is faulty. What troubleshooting steps will you follow before replacing the LCD Assembly? ------CORRECT ANSWER---------------NOT Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem. NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering on the system. When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? ------CORRECT ANSWER---------------NOT If BT card is not ordered with the system.
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses and click submit. ------CORRECT ANSWER---------------Encrypted Hard Drive Hard Disk Drive with password set Choose all that apply: Identify Dell's product portfolios. ------CORRECT ANSWER---------------Tablets 2 - in-1 PCs Laptops Chrome Desktops and All-in-Ones Which key is used to access the one time boot menu while restarting the computer? ------CORRECT ANSWER---------------F When to use RTC Reset? ------CORRECT ANSWER---------------To recover from No POST/No Boot If the system is not booting into the operating system, how can you check if the hard drive is detected? ------CORRECT ANSWER---------------Go to BIOS When would you run the RMA Shim tool on a Chromebook? ------ CORRECT ANSWER---------------In the event of system board replacement
Choose all that apply: When encountered with a no POST situation, what must technicians do prior to replacing the suspected failed part? ------ CORRECT ANSWER---------------Reseat parts and cables. Re-run diagnostic sequences with removal of individual parts to isolate issue. Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS settings. T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. ------CORRECT ANSWER---------------True If recovery image from both system's primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select? ------ CORRECT ANSWER---------------Recovery image from the external USB key How will the Dell Command Utility Update help Customers? ------ CORRECT ANSWER---------------Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a system and also helps to download and install the updates. T/F: M.2 is a data transfer protocol while NVMe is the form factor. ------ CORRECT ANSWER---------------False If ePSA passes the hard drive test and still the system does not load the operating system, what could the issue be? ------CORRECT ANSWER------- --------Corrupt or missing operating system
T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) connection. ------ CORRECT ANSWER---------------True Which is the easiest way to verify the functionality of system board? ------ CORRECT ANSWER---------------By removing the memory module Select the correct service scenario for a Dell system factory installed with Windows 10 which has been root caused to a fault MB. ------CORRECT ANSWER---------------Replacement motherboard will be dispatched together with Windows Universal Replacement DPK which will be used for activation. T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. ------CORRECT ANSWER---------------True To preserve BIOS settings before recovering it, user need to _________. -- ----CORRECT ANSWER---------------Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are the steps required to access BIOS/System? ------ CORRECT ANSWER---------------Press the power button, before the Dell logo is displayed press the Volume Down button.
How do you enable BIOS Auto-Recovery? ------CORRECT ANSWER-------- -------Click Maintenance under BIOS Settings - > Select BIOS Recovery - > Check BIOS Auto Recovery - > Click Apply - > Exit T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision. ------CORRECT ANSWER---------------True Choose all that apply: Which of the following are valid steps in launching ePSA diagnostics? ------CORRECT ANSWER---------------Use the up and down arrow keys to select on the menu and press the Enter key Power up the system and press the F12 key multiple times during boot process to go to the Boot menu Which is the notebook computer category that is designed to be suitable for small organizations with little or no IT staff? ------CORRECT ANSWER------- --------Vostro Choose all that apply: What are the key functions of BIOS (Basic Input/Output System). ------CORRECT ANSWER---------------Activate the system devices Test the system devices Identify the system devices Name the tool that can successfully repair and ignore defective memory areas by masking the address from system usage. ------CORRECT ANSWER---------------MemRx
Windows Test Choose all that apply: You are servicing a Dell™ Inspiron™ 22 3265 / 3263 AIO Desktop and determine that the LCD panel is faulty. What trouble shooting steps will you follow before replacing the LCD Assembly? ------ CORRECT ANSWER---------------Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem. If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality. T/F: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support. ------CORRECT ANSWER---------------True Choose all that apply: Which of the following items are that are not affected by the RTC reset. ------CORRECT ANSWER---------------System Password Service Tag Asset Tag Admin Password Ownership Tag
What are the ideal temperatures of the CPU and GPU in their ideal state after applying the thermal solutions? ------CORRECT ANSWER--------------- Below 40 C T/F: After replacing the system board on a Chromebook, you will need to execute RMA Shim to set VPD information and install the Chrome OS? -----
- CORRECT ANSWER---------------True What is the basic naming guideline followed by all commercial products? --- ---CORRECT ANSWER---------------Sub Brand + Model Name + Form Factor What are the advantages of SSDs when compared to traditional HDD? -----
- CORRECT ANSWER---------------Lower Latency Faster data read/write speeds Less prone to physical failures Silent operation What is the status of the power LED when a system board failure has occurred? ------CORRECT ANSWER---------------Blinking (2,6) Choose all that apply: You are fixing a computer running on Windows 8. and it is not booting. Which of the BIOS settings will you change? ------ CORRECT ANSWER---------------Enable Secure Boot Enable Legacy Option ROMs
