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A concise overview of key concepts in organizational communication. it explores various communication models, including the human communication process, and delves into different organizational metaphors, such as the machine, organic, brain, culture, political, psychic prison, flux and transformation, and domination metaphors. The document also examines the importance of understanding organizational structure, communication context, and shared realities in effective communication. it's a valuable resource for students studying organizational behavior and communication.
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3 Challenges in every Organization - ANSWER 1. Internal
4 Systems in an Organization - ANSWER 1. Micro-system
Competency Components - ANSWER 1. Knowledge
Competent Knowledge - ANSWER strong self-awareness, asks questions, ability to accurately understand how the organization works
Competent Sensitivity - ANSWER sense of organizational dynamics, develops through self-analysis, see how people react to you how to develop empathy
Competent Skills - ANSWER can accurately organize and analyze how to apply knowledge to a change in situation
Competent Values - ANSWER taking self-responsibility am I doing the right thing?
Human Communication Process - ANSWER constructing realities together, meaning-making process
Impersonal Relationship - ANSWER treat others as an object
Interpersonal Relationship - ANSWER view as unique individuals
Sources and Receivers - ANSWER How to channel information
Organizational Structure - ANSWER formal vs. informal
Organizational Communication - ANSWER process to which they're created and make decisions
Organizational Communication as a Process - ANSWER looking into what is done and how it is done
Organizational Communication as People - ANSWER how they obtain/share information
Organizational Communication as a Message - ANSWER content itself
Organizational Communication as Meaning - ANSWER acknowledge people are complicated
Organizational Communication as Purpose - ANSWER looking into a goal/objective itself
Machine Metaphor - ANSWER organization is a machine
Organic Metaphor - ANSWER organization as a family (focused on relationships)
Flux and Transformation Metaphor - ANSWER same as brain metaphor but to a larger extent
Domination Metaphor - ANSWER mostly suggested by critical theorists
