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CLTD Final Exam 2025 | Questions and
Correct Answers (Verified Answers) |
Graded A+ | Latest Version
What are the two competing theories of leadership? ---------CORRECT ANSWER---- -------------Trait Model and Process-Based model Which leadership theory emphasizes a person's charisma, passion, and decisiveness as the traits of a good leader? ---------CORRECT ANSWER----------------- Trait Model According to the definition of total cost of ownership, which cost is the largest portion of total cost? ---------CORRECT ANSWER-----------------Post-Transaction Costs How should net working capital be calculated? ---------CORRECT ANSWER------------ -----Inventory + accounts receivable - accounts payable Which is a way to reduce the risks inherent in a lean production system?
- Give outsourcing parties full access to proprietary designs
- Implement multiple supplier relationships at the level of "contract"
- Near-source suppliers and production in several key markets
- Maintain inventory buffers at key production points ---------CORRECT ANSWER---- -------------Near-Source Suppliers and production points in several key markets At what point in a product life cycle would logistics provide input on unit load size or bulk purchase discount price break points by weight or volume? --------- CORRECT ANSWER-----------------Development Which is a generic logistics strategy involves differentiating by reducing complexity for customers? ---------CORRECT ANSWER-----------------Market What is a good way for a 3PL to increase loyalty in its customer base? --------- CORRECT ANSWER-----------------Allow them to start with high management control, even if the 3PL could do it better What would be a good reason to avoid collecting data for performance measurement at the usual time?
- The crew does their cleaning just prior to this time period on a regular basis
- There is no good reason to alter the collection schedule
- Conditions during the data collection time are unusually busy with rush orders
distribute warehouse capacity such as by balancing out seasonality among clients; ---------CORRECT ANSWER-----------------Multi-User Services A retail value driver is to maximize sales per square meter of floor space. What would be one logistics key performance indicator that could support this objective? ---------CORRECT ANSWER-----------------Order fulfillment cycle time The speed at which a supply chain provides products to the customers --------- CORRECT ANSWER-----------------Order fulfillment cycle time What are the 6 SCOR Process Definitions (in order)? ---------CORRECT ANSWER----- ------------1) Plan
- Source
- Make
- Deliver
- Return
- Return
- Enable Where would customer relationship management fall within the SCOR model process? ---------CORRECT ANSWER-----------------Enable
What is a vital part of the first step in the contracting out process that is at risk of being overlooked? ---------CORRECT ANSWER-----------------Communicate with staff to manage morale Which is a key warehouse control to reduce risks of employee theft? --------- CORRECT ANSWER-----------------Rotate work assignments Why does lean emphasize short, consistent lead times so much? ---------CORRECT ANSWER-----------------The push/pull frontier can be moved back further this way For which of the following does the seller bear the freight charges?
- FOB Origin, Freight Prepaid
- FOB Destination, Freight Collect
- FOB destination, Freight Prepaid and Charged Back
- FOB Origin, Freight Collect ---------CORRECT ANSWER-----------------The seller bears the freight charges in FOB Origin, Freight Prepaid What makes the RoadRailer Unique? ---------CORRECT ANSWER-----------------It is a bimodal trailer with two sets of wheels
Which of the following are the important and typically tracked measures of customer service?
- Average Age of Stockout and lead-time monitoring
- Lead Time Monitoring and customer service ratio
- Partial Orders delivered and stockout recovery rate
- Monetary value fill rate and stockout rate ---------CORRECT ANSWER----------------- Lead Time Monitoring and customer service ratio If the seller will pay for all transportation costs (no sea or inland waterways will be used) and bears all risk until the goods have been delivered and pays the duty, which Incoterm should be used? ---------CORRECT ANSWER-----------------Delivered Duty Paid (DDP) What is a characteristic of an in-bond shipment? ---------CORRECT ANSWER---------- -------An in-bond shipment refers to an import or export shipment which has not yet been cleared by scustoms. It is sealed until the final destination is reached What percent of the value of the reverse logistics process depends on matching the product with the best disposition option? ---------CORRECT ANSWER-------------- ---80%
Air cargo generates ______ % of international airline revenue ---------CORRECT ANSWER-----------------Air cargo generates 9% of international airline revenue The most common type of invoice that is sent with the shipment; Utilized by customs to determine the value of goods in order to determine the amount in duties ---------CORRECT ANSWER-----------------Commerical Invoice Delays the completion of the production of finished goods until customer demand is more definite ---------CORRECT ANSWER-----------------Postponement The GHS (Globally Harmonized System of Classification and Labeling of Chemicals) was developed by the... ---------CORRECT ANSWER-----------------United Nations Which is a good way that an organization whose strategy is to compete on cost can reduce risks of service failure due to uncontrollable events? ---------CORRECT ANSWER-----------------Locate a manufacturing facility halfway between two ports What is the formula for cash-to-cash cycle time? ---------CORRECT ANSWER---------- -------Cash-to-Cash Cycle time = Days Sales Outstanding + Inventory Days of Supply
What is a good way that the true value of packaging can be presented to stakeholders such as finance? ---------CORRECT ANSWER-----------------Include the rate of freight claims In what type of direct-to-consumer fulfillment model does the retailer ship directly to the customer? ---------CORRECT ANSWER-----------------Flow-Through How did the shift in focus from logistics to supply chain management affect how inventory is perceived? ---------CORRECT ANSWER-----------------Inventory is now perceived as a last resort when information or stabilizing processes fail Under which leadership theory can people learn to be better leaders, including the ability to admit mistakes, to use the insights to revise both methods and the leadership process, and to delegate properly? ---------CORRECT ANSWER------------- ----Process-Based Model If transportation labor costs could be volatile in the next few years, what is the best way that an organization could reduce the risk that the landed cost of its goods might not be competitive? ---------CORRECT ANSWER-----------------Source closer to the point of demand
Which is an example of logistics form utility?
- Faster Transportation
- Mixing
- Sufficient qty on hand
- Easy returns policy ---------CORRECT ANSWER-----------------Mixing What are the goals of logistics that need to be optimally balanced? --------- CORRECT ANSWER-----------------Effectively meet customer requirements and efficiently minimize cost tradeoffs What is a general rule for including or omitting an entire echelon from a logistics network? ---------CORRECT ANSWER-----------------It needs to add value to the business model What is a primary difference between forward and reverse logistics flows? --------- CORRECT ANSWER-----------------Homogenous versus diverse unit types; The forward flows involve homogenous materials or assortments, while the reverse flows will be a highly diverse set of SKUs Which cost will be reduced as more DCs are added to a logistics network?
- Drop distance cost
- Stem distance cost
A process that enables a business to offer post-purchase service and information to the customer ---------CORRECT ANSWER-----------------Customer Service Management The grouping of management functions supporting the complete cycle of material flow, from the purchase and internal control of production materials to the planning and control of WIP, to the warehousing, shipping, and distribution of the finished product ---------CORRECT ANSWER-----------------Materials Management What is one major difference in the scope of logistics between Europe and the U.S.? ---------CORRECT ANSWER-----------------In Europe, logistics goes from raw materials to the final delivery to the customer, thus including production planning and manufacturing, while in the U.S., manufacturing is usually not under the purview of logistics The distance traveled once a drop or delivery zone has been reached --------- CORRECT ANSWER-----------------Drop Distance The distance to and from the delivery zone ---------CORRECT ANSWER----------------- Stem Distance
The portion of a transportation journey that moves between two transportation terminals; Excludes the pick-up and delivery portions of a journey used to acquire or distribute LTL freight ---------CORRECT ANSWER-----------------Line Haul The cost of physical inventory and its financing charges ---------CORRECT ANSWER- ----------------Capital Cost The cost of inventory management and insurance ---------CORRECT ANSWER-------- ---------Service Cost Costs associated with pilferage, inventory deterioration, damage, and obsolescence ---------CORRECT ANSWER-----------------Risk Cost A solution to a problem that is best from a narrow point of view, but not from a higher or overall company point of view ---------CORRECT ANSWER----------------- Suboptimization A level of supply chain nodes ---------CORRECT ANSWER-----------------Echelon Physical supply is sometimes called a... ---------CORRECT ANSWER----------------- Process value chain
- External Integration In Six-Sigma language, at least how many chances of a defect exist with perfect order fulfillment? ---------CORRECT ANSWER-----------------Six (Product, Quantity, Delivery, Customer Order, Documentation., quality) A supply chain with long lead times and unpredictable demand needs to have a combination of... ---------CORRECT ANSWER-----------------Lean + Agile, = Leagile How do you calculate absolute percentage error? ---------CORRECT ANSWER--------- --------(Actual-Forecast)/Actual Which forecasting method surveys experts and publishes their opinions anonymously? ---------CORRECT ANSWER-----------------The Delphi Method Assuming the organization uses Sales and Operations Planning, what role does logistics typically play in forecasting? ---------CORRECT ANSWER----------------- Logistics uses the results of S&OP as an input to inventory and capacity planning
If historical data is available and the trend appears to be relatively steady, a _______________________ forecast is a good choice. If no data is available or trend changes frequently, a ___________________ forecast can be used to develop a forecast that is based on elements that appear to be driving the changes in trend. ---------CORRECT ANSWER-----------------If historical data is available and appears to be relatively steady, a TIME-SERIES forecast is a good choice. If no data is available or the trend changes frequently, it may be best to develop an ASSOCIATIVE forecast based on elements that appear to be driving the changes in trend If a retailer is unwilling to share demand data directly with a manufacturer, what is one way they could still reduce the bullwhip effect? ---------CORRECT ANSWER--- --------------Get them to agree to vendor-managed inventory When scheduling capacity for deliveries or storage of raw materials or other manufacturing inputs, logistics professionals would rely on released orders from... ---------CORRECT ANSWER-----------------Materials Requirements Planning If a product is moving from the introduction phase to the growth phase and demand appears to be growing even faster than expectations, what sort of trend might be best for forecasters to plot ---------CORRECT ANSWER----------------- Exponential Trend Logistics calculates a tracking signal for a forecast, and the results from the past six months are - 6, - 5, - 5, - 4, - 4, - 3. What should logistics make of this data? ---------
capacity, and management policies and goals ---------CORRECT ANSWER-------------- ---Master Production Schedule What can help ensure that the largest number of custom logistics service requests can be accepted? ---------CORRECT ANSWER-----------------An exception process to get these orders reviewed sooner rather than later What kind of strategy relates to developing core competencies or partnering with or acquiring organizations with the needed core competencies to provide competitive advantage? ---------CORRECT ANSWER-----------------Growth Strategy Which is a scenario that would encourage a customer to arrange supplier deliveries rather than letting the supplier do this? ---------CORRECT ANSWER-------- ---------Other suppliers are near this supplier What happens in a DRP system when a branch DC has a planned order release for a particular period? ---------CORRECT ANSWER-----------------Its parent DC gets a gross requirement for the SAME period Which type of planning would provide information on the aggregate cost of inventory for a manufacturing organization as called for in the supply plan? --------
- CORRECT ANSWER-----------------Production Planning
(Module 2C, topic 2) How would the results of the sales and operations planning process be reflected in the master scheduling grid? ---------CORRECT ANSWER----------------- Disaggregated and broken down by period on the forecast line Service costs about _____ percent of the total but represents about ____ percent of the impact on customer satisfaction ---------CORRECT ANSWER----------------- Service costs about 20 percent of the total but represents about 80 percent of the impact on customer satisfaction What three items does a service level agreement typically contain? --------- CORRECT ANSWER-----------------1) Qualitative & quantitative measures
- Goals & actual metrics
- Computer performance ratings What three methods are commonly used to determine customer profitability? ---- -----CORRECT ANSWER-----------------1) Single allocation criteria
- Activity-Based Costing
- Cost-to-serve
