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CLA PRACTICE TEST (LATEST UPDATE)
QUESTIONS AND ANSWERS (100 OUT OF 100)
GRADED A
In supply chain logistics, "demand" is a customer's need for a particular product, service or component. True Places where materials are stored for future use are Warehouses Which facility in the supply chain temporarily stores materials that are passed on to transporter? Distribution centers A car factory is an example of what type of facility? Production facility Inventory including all the materials being currently worked on is referred to as which type of inventory? Work-in-process The main productivity metric for logistics is efficiency is order fulfillment True A jewelry store is an example of what type of facility?
Retail outlet Today, warehouses are expected to execute more transactions in less time than previously expected True Which term describes the time it takes to process an order from the time the order is received from the customer until the order is delivered? Order cycle time A factory that makes hand tools is an example of what type of facility? Production facility UPS or FedEx plays what role in the supply? Transporter What is a SKU? Stock keeping unit The following best describes the global supply chain cycle from beginning to end: Warehouses to Distribution centers to Suppliers to Transporters to Customers False
A hazmat is a substance or material capable of posing an unreasonable risk to health, safety and property when transported True Which of the following maybe elements of a security system at a distribution center? Lights, Cameras, High fences, All of the above Which of the following is NOT one of the principal security measures that ehlp keeps supply chain facilities safe Guard dogs Which government body is responsible for enforcing environmental regulations on industry? EPA (environmental protection agency) What was the first major global supply chain security initiative? CTPAT In terms of facility design, what is throughput? The volume of goods expected to move through a warehouse FAST is a trade initiative between which of the following countries? Canada, Mexico, and U.S.
The customs-trade partnership against terrorism is a voluntary systems established by which U.S. organization Bureau of Customs and Border Protection (CBP) Which mode of transportation is required to submit an Advance Manifest 24 hours before loading? Water All advance manifests must be submitted at least 24 hours before loading regardless of the mode of transportation False Which of the following regulates industrial waste disposal? Clean Water Act Which of the following is an example of manual material handling equipment? Hand truck Very narrow aisle is equipment is the most common type of lift truck in use today False Which of the following is an example of specialized material handling equipment Carton clamp
scissor lift What type of computer application is used to edit and format a document? word processing How might a frontline worker use a WMS? To enter inventory location, to find a SKU location, to determine a SKU quantity which system has a primary purpose of controlling the movement and storage of materials within a warehouse? WMS What is the most common barcode symbol? UPC Front line workers may scan barcodes or RFID tags to enter information into a WMS True A global connection of millions of computer networks defines the internet Which of the following has a user name and domain name in the format?
email which of the following is used for real-time vehicle tracking, load, route optimizations, and load cost estimates Transportation management system Which one of these software programs stores such information as: customer contacts, communications tracking, and order history? Customer Relations Management System Which technology provides logistics companies, such as the US Postal Service, the ability to read handwritten information and translate it into a barcode? Optical character recognition (OCR) Which technology uses infrared or laser scanners to read universal product code labels? bar codes which technology contains an encoded identification number that is preprogrammed and can not be changed without reprogramming the card it is on? Magnetic stripes The groups within a logistics facility that have access to a wider range of computer programs include the inventory control department, shipping and receiving clerks, and warehouse supervisors True
to track assets such as equipment and inventory as well as people Which of the following is the federal agency devoted to workplace safety? OSHA Since OSHA was created, workplace deaths have increased by 50 percent false Employers are required to create a safe and healthy workplace for their employees True What color is most often used for safety signs, such as first aid stations Green what color combination is used to indicate radiation? Magenta on yellow Slips and falls are one of the top causes of injuries in the workplace true What class of fire extinguisher is used to fight fires of wood, paper, or plastic? Class A
What class of fire extinguisher is used to fight grease and oil fires Class B Red safety signs are usually used to depict Danger Proper ventilation is an important part of fire prevention true Employees are not responsible for helping to ensure safety in the workplace false Which of the following federal agencies regulates the labeling, packaging and safety of food products? FDA Which of the following federal agencies studies the causes of workplace injuries and illnesses? NIOSH Exhaust fans, open windows and air conditoning systems are examples of good: Ventilation
Using team lifting who is responsible for the safe operation of material handling equipment the equipments manufacturer, employers, and employees your power zone is located above your knees and below your shoulders what type of PPE is used to protect workers from falling objects? Hard hat In logistics, the most common PPE is: boots Which of the following types of PPE is used to protect the lungs against airborne dust or particles? Respirator What federal agency issues standards about PPE usage? OSHA Heavier, bulkier containers should be stored on the floor so they can be lifted from the ground false
Preventative maintenance is dealing with a malfunction after it has occurred False Operating checklists for equipment can be provided by the equipment's manufacturer or by an employer True Environmental conditions such as heat, cold, noise and lighting do not affect workplace safety False Which of the following described the process of finding a better way of meeting customer needs? Quality improvement The Japanese term, kaizen, means continuous improvement Which type of audit is requested by your manager? Internal audit What are the four steps in the PDCA cycle? Plan, Do, Check, Act
Quality control is the process used to ensure that products meet or exceed customer expectations and are delivered on time and without damage. True Communication is not effective unless it is understood by the receiver True Most service failures in logistics can be traced back to breakdowns in communication True Preview, question, and visualization are three strategies to improve your reading skills If you do not understand what a speaker is saying, you should interrupt them to seek clarification False Miscommunication does not affect a company's profitability false Which of the following are important guidelines for effective speaking consider your audience, ask questions, use appropriate tone
Which of the following are important guideline for effective writing consider your audience, proofread Which of the following describe internal communication? With co-workers, with delivery drivers, with supervisors, with other shifts Which of the following describe external communication with customers, with delivery drivers communication is not effective unless it is understood by the receiver true poor communication never effects a company's ability to fulfill orders on time false which problem solving step calls for the team to examine the strengths and weaknesses of each alternative solution Choose the best solution Clarity about roles and responsibilities is not essential to achieving team goals False
Most team member accept the decision When problem solving, which step involves determining why the problem is occurring? Analyzing the problem When problem solving, which step involves creating a schedule and assigning tasks? Implementing the solution When problem solving ,which step involves constant review and evaluation Monitoring progress Which problem solving step calls for the team to examine the strengths and weaknesses of each alternative solution Choose the best solution
