Download CIS 309 (Midterm) Exam Questions And Answers and more Exams Entrepreneurship in PDF only on Docsity!
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Definition of a Business Process - correct answer ✅· Set of connected tasks initiated in response to an event, achieving a specific result for the customer and other stakeholders o Is outcome oriented, you should be able to identify the output o Is for a customer and has a stakeholder o Has a trigger event o Is a collection of interrelated tasks o Is not a function Designing a Business Process - correct answer ✅- Business Rules
- Work Flow
- Information Systems
- Motivation Business Rules - correct answer ✅o Guide o Decision making component of the process o Intended to guide and constrain action of the employee
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o Can be informal or formal Workflow - correct answer ✅o Action that interprets and implement the business rules o Can be sequential and parallel Information System - correct answer ✅o Right information to the right person at the right time to produce the right processed information Motivation - correct answer ✅o Align process objectives with that of the individuals Process Management Strategies Information Systems and Business Processes - correct answer ✅· Set of interconnected activities that create and deliver products and services to customers · Primary and Secondary
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Transformation Process - correct answer ✅· Operations management transform inputs (labor, capital, equipment, land, buildings, materials, and information) into outputs (goods and services) that provide added value to customers BPM: Process and Strategy - correct answer ✅1. Strategic role of Operations
- Process View of Operations
- Each matter is produced in four hours, down from 21
- Median delivery times had been cut to 60 hours, down from 72
- Plants have cut their raw material by 50% to 16 days worth Three types of business process - correct answer ✅1. Management Processes
- Operational Processes
- Supporting Purchases Management Processes - correct answer ✅- Govern the operation of a system
- Example Corporate governance and strategic management
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Operational Processes - correct answer ✅- Constitute the core business and create the primary value stream
- Example: Purchasing, manufacturing, and sales and marketing Supporting Purchases - correct answer ✅- Support the core processes
- Examples: Accounting, Recruitment, or IT support · A business process begins with a customer's needs and ends with the customer's needs fulfillment - correct answer ✅o Process oriented organization break down the barrier of structural departments to avoid functional silos · A business processes can be portioned into several sub-processes that contribute to achieving the goal of the parent process - correct answer ✅o The analysis of business processes typically includes the mapping of processes and sub-processes down to activity level
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Process Architecture - correct answer ✅- Defined by the type of resources used to perform the activities and their physical layout in the processing network Job Shop - correct answer ✅- Small lots, low volume, general equipment, skilled workers, high variety o Example: tool and die shop o Use general purpose resources that can perform many different activities and locate similar resources together Batch Processing - correct answer ✅- Moderate volume and variety; Variety exist among batches but not within them o Example: Rawlings (baseball bat manufacturer) Repetitive/ Assembly Processes - correct answer ✅- Semi-Continuous, high volume of standardized items, limited variety; Can also be referred to as 'worker/machine' paced line o Example: Auto plants
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Continuous Flow Processes - correct answer ✅- Very high volume but no variety o High volumes of a standard product with low variable processing cost are produced to take advantage of economies of scale o Example: Steel mills, Coca-Cola/Pepsi bottling company Special Project Processes - correct answer ✅- Non-routine "jobs" Process Classification (or Architecture) based on Process Type - correct answer ✅Process Architecture
- Job Shop
- Flow Shop Job Shop (Process Architecture) (Project, Job Shop, Batch): - correct answer ✅- Uses general-purpose tools and equipment to make variety of customized products in low volumes
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Precedence or flow unit movement - correct answer ✅Arrow Event - correct answer ✅Oval Decision Split Flow Direction - correct answer ✅Diamond Information - correct answer ✅Dotted Line Buffer (Accumulation of Inventory) - correct answer ✅Triangle Flowchart Symbols/Notations - correct answer ✅· All process flow diagrams are designed using symbols and notations representing various tasks and their relationships · Such symbols and notations conform to the ISO (International Organization for Standardization)
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Why use a Process Flow Diagram or a Flowchart? - correct answer ✅· Documenting a process flow becomes the first step to understanding the process · Helps identify its redundant and repetitive tasks · Helps identify the resource requirements of the process · Helps standardizes the business operation · There are three important process performance "measures" (or metrics) that examine the flow of a process: - correct answer ✅o Flow time o Flow rate o Flow unit (inventory) Flow unit - correct answer ✅- The basic unit of analysis in any given business such as a customer to be serviced, a sandwich to be made, or a phone call to be answered. Flow time - correct answer ✅- The amount of time a flow unit spends in a
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processed or waiting to be processed, e.g. the number of customers in a store, the number of enrolled students in a university course, and so on
- Measured in terms of number of flow units Little's Law Equation - correct answer ✅- Inventory = Throughput Rate x Flow Time Flow time of a process - correct answer ✅- The average flow time of all flow units Flow Time - correct answer ✅- Time required by average flow unit to go thru an activity
- Measure process performance Direct Observation - correct answer ✅- Observe process over time
- Select random samples
- Measures the amount time the flow unit enters the process and exits the process
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- Measure time from process boundary "entry" point to "exit" point
- Compute the average Use Little's Laws (I=R*T) - correct answer ✅- Observe process over time
- Select random samples
- Measures actual inventory
- Compute the average Critical Path - correct answer ✅- Longest path (in time) to go thru the process
- Any change to the flow time of any of its activities will change the flow time of the process Theoretical Flow Time - correct answer ✅- Minimum time required for a flow unit to go thru the process without taking into account any waiting or interruptions
- Amount of time it takes without any waiting to actually finish a flow unit
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Bottleneck - correct answer ✅- The slowest activity (in terms of processing time) in a sequence of activities making up a process Path - correct answer ✅The sequence of activities from start to finish of a process flowchart
- May be sequential or a combination of sequential and parallel activities Flow time efficiency - correct answer ✅- Theoretical flow time/Avg flow time Unit load of a Resource unit - correct answer ✅- Avg time required by resources "i" to process one flow unit: T Effective capacity of a resource unit - correct answer ✅Inverse of Unit Load: I/TI
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Number of resource units - correct answer ✅Ci Effective capacity of resource pool - correct answer ✅- Sum of the effective capacities for each resource unit in the pool: CI/TI Effective capacity of the bottle neck becomes the effective capacity of the entire process - correct answer ✅ Capacity Utilization - correct answer ✅UI = R/ Effective Capacity · Theoretical Unit Load - correct answer ✅o Minimum time to process flow unit (w/o waste) · Theoretical Capacity of Resources Unit - correct answer ✅o 1/ Theoretical Unit Load
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- Increase size of resource pool
- Speed up performance
- Outsource
