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Cigna Medicare Sales Exam: Questions & Answers, Exams of Nursing

Texas Health SchoolNursing

A series of questions and answers related to a cigna medicare sales exam. it covers various aspects of medicare plans, sales compliance, hipaa regulations, and ethical sales practices. The questions assess knowledge of cigna's products, procedures, and legal requirements for selling medicare plans, making it a valuable resource for those preparing for a cigna medicare sales certification or training.

Typology: Exams

2024/2025

Available from 05/26/2025

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linny-nyamaki 🇺🇸

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Cigna Health Spring 2020 / Exam
Questions & Detailed Solutions.
Which of the following is a true statement about the Summary of Benefits? - Answer: A,B,&C
Which of the following are included amongst the consultative selling skills? - Answer: All of the
above
Which of the following will help your needs assessment during a sales consultation or
appointment? - Answer: Questioning skills and focus on discovering and meeting the customer's
needs.
Which of the following statements about submitting an enrollment application is accurate? -
Answer: You must submit within 2 calendar days of receiving the completed enrollment form.
Which of the fowllowing is a Cigna Guiding Principle that we want all our representatives,
brokers, and partners to embrace? - Answer: Do the right thing. Always!
Which of the following is a true statement about the new PPO plan? - Answer: Selection of a
PCP is not required in order to enroll.
Lucas Sanderson, a licensed and appointed sales agent has become a Cigna employee. Which of
the following does he still need to do in order to complete all requirements to sell Cigna
Medicare plans? - Answer: B & C
Which of the following is true about AEP enrollment submission - Answer: B & D
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Cigna Health Spring 2020 / Exam

Questions & Detailed Solutions.

Which of the following is a true statement about the Summary of Benefits? - Answer: A,B,&C Which of the following are included amongst the consultative selling skills? - Answer: All of the above Which of the following will help your needs assessment during a sales consultation or appointment? - Answer: Questioning skills and focus on discovering and meeting the customer's needs. Which of the following statements about submitting an enrollment application is accurate? - Answer: You must submit within 2 calendar days of receiving the completed enrollment form. Which of the fowllowing is a Cigna Guiding Principle that we want all our representatives, brokers, and partners to embrace? - Answer: Do the right thing. Always! Which of the following is a true statement about the new PPO plan? - Answer: Selection of a PCP is not required in order to enroll. Lucas Sanderson, a licensed and appointed sales agent has become a Cigna employee. Which of the following does he still need to do in order to complete all requirements to sell Cigna Medicare plans? - Answer: B & C Which of the following is true about AEP enrollment submission - Answer: B & D

Which of the following is a valid and compliant way to introduce yourself as a sales agent? - Answer: A Health Plan/Benefits Consultant or similar Which of the following statements is true about the Scope of Appointment (SOA) requirements?

  • Answer: All planned one-on-one appointments with customers, regardless of the setting (e.g., in home, library, coffee shop, telephonic etc.), require the completion of a SOA before the appointment. Which of the following is a benefit of Cigna's 360 wellness exam? - Answer: Promoting early detection of diseases. Where will a sales agent find the Summary of Benefits for each of our plans? - Answer: Our Resource Library. Filling a 90-day supply of maintenance medication in a Part D plan may be the right option for which type of customer? - Answer: All of the above What is the number one goal for the 2020 Medicare plan designs? - Answer: Peace of mind for our customers. Which of the following is a true statement regarding our HMO plans in 2020? - Answer: Specialist referrals have been removed from many HMO plans. Which of the following consultative selling skills do you think will be most needed in order to determine your customers needs including whether an HMO or PPO plan is more suitable? - Answer: Questioning. Which of the following statements is accurate about Cigna Medicare plans? - Answer: Offer a wide range of Medicare and Medicaid products and plans including HMO, HMO-POS, PPO plans and stand-alone Part D.

Which of the following statements is true of the HITECH act? - Answer: It made business associates of covered entitiees directly liable for compliance with certain HIPAA security and Privacy Rules. Cigna provides well-publicized disciplinary standards. Which of the following represents ALL the disciplinary actions that employees, contracted agents, and subcontractors who do not comply with CMS and Cigna's rules, regulations, policies and procedures may face? - Answer: Verbal or written warnings or reprimands, suspensions, terminations, and financial penalties. Tim, a sales agent completed the review of Cigna policies and procedures and signed the attestation comply last year. Will Tim be required to complete the review and attestation again this year? - Answer: All sales agents of Cigna are contractually obligated to review and abide by the policies and procedures and sign an attestation yearly. HIPAA rules apply to "business associates", in addict to health plans and providers. Which of the Wollongong are included under "business associates"? - Answer: Employees and Subcontractors such as contracted sales agents and brokers.