CHL Certified Healthcare Leader IAHCSMM Exam Review: 100% Pass | Graded A+, Exams of Nursing

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CHL Certified Healthcare Leader IAHCSMM

Exam Review Questions and Answers 100%

Pass | Graded A+

David Mungai [Date] [Course title]

CHL Certified Healthcare Leader

IAHCSMM Exam Review Questions and

Answers 100% Pass | Graded A+

The skill required to accomplish task or function. - Answer>> skill set why The concept of span of control suggest that the number of employees one person can effectively supervise increases as the complexity of their job duty increases. true or false - Answer>> false An organizing principle that suggest each employee should only have one supervisor. - Answer>> unity of command A central service leader must be able to solicit input from CS team: True or False - Answer>> True The major portion of the work in sterile storage area includes the following - Answer>> Recieving storing dispensing The beliefs, values, and norms shared by department personnel that are considered valid and are passed on to new employees in the department - Answer>> Culture A policy that permits no amount of leniency regarding harassing behavior: - Answer>> Zero tolerance policy unfavorable or unfair treatment on the basis of an individuals race, religion, gender,national origin,disabilitiy, age and in some states and communities, sexual orientation - Answer>> discrimination

OSHA personnel may intervene in a matter of worker protection even if: - Answer>> there is no specific regulation that covers that situation Failure to abate or failure to correct a prior violation may result in penalties of up to how much per day? - Answer>> 7,000 per day What are OSHA inspectors authorized to do - Answer>> inspect workers question employees examine records relevant to the matters they are investigating Created in 1970, OSHA is organized within the - Answer>> U.S. DEPARTMENT OF lABOR Term referring to thoise in the highest healthcare administration levels; also called executive team. the term is derived from the observation that the word cheif is frequently in the position title Examp: Cheif Financial Officer - Answer>> ... This position leads a patient care services and oversees the nursing staff including (RN) and license nurse Asssistants (LNAs). the leader is also responsible for the policies and practices used to manage direct patient care - Answer>> CCU What are some useful sources of data to generate information that specifies actual departmental performance. - Answer>> Instrumental tracking systems O.R. INFORMATION SYSTEMS PURCHASING SYSTEMS

A collection of statistical data about a central service departments key performance indicators that indicates the extent to which goals are being attained is called a - Answer>> Dash board A measurable assessment factor such as an item accuracy, case, carts per technician and sterilization accuracy is called - Answer>> (KPI) KEY PERFORMANCE INDICATOR When creating a dashboard is it best to include as many elements as possible - Answer>> false Central Service Leaders should receive daily information about what - Answer>> backorders patient census O.R. ancillary department procedure schedules A graphic usually presented as a flow outline that identifies position titles and relationships in an organization. - Answer>> organization chart Dashboard reports are a relatively new addition to central service management. true or false - Answer>> false communication can not be effective when either the sender or the receiver does not have adequate knowledge to - Answer>> understand PHYSICAL APPEARANCE HAS NOTHING TO DO WITH EFFECTIVE COMMUNICATIONS TRUE OR FALSE - Answer>> FALSE THE FIRST STEP IN ENHANCING COMMUNICATIONS SKILLS IS TO RECOGNIZE THAT THE WORK GROUP WILL BE - Answer>> DIVERSE

STAFFING REQUIRES VARY BETWEEN CENTRAL SERVICE

DEPARTMENTS AND ARE INFLUENCED BY ALL OF THE

FOLLOWING - Answer>> CURRENT HOURLY WAGES THE PURPOSE OF CS DEPARTMENTAL RECORDKEEPING IS

• Answer>> TO COLLECT DATA TO DOCUMENT A HISTORY OF WHAT HAS OCCURED POLICIES AND PROCEDURE MAY IMPACT MORE THAN ONE DEPARTMENT TRUE OR FALSE - Answer>> TRUE THESE DECISIONS ARE EASIEST TO MAKE: - Answer>> PROGRAMMED DECISIONS CONFLICT MANAGEMENT STYLE MUST BE ADJUSTED TO DIFFERENT TYPES OF EMPLOYEES TRUE OR FALSE - Answer>> TRUE WHEN A NEW TASK OR ACTIVITY IS ADDED TO WORK DUTIES EFFORTS SHOULD BE MADE TO: - Answer>> ENSURE IT ACHIEVES EFFICIENCY WITHOUT SACRIFICING QUALITY A SCHEDULING TOOL USED TO DETERMINE THE NUMBER OF LABOR HOURS REQUIRED FOR EACH POSITION AND EACH SHIFT TO MEET PROCESSING REQUIREMENTS WHILE MAINTAINING QUALITY STANDARDS: - Answer>> STAFFING PLAN DEPARTMENTS WITH GOOD TRAINING AND ORIENTATION SYSTEMS DO NOT EXPERIENCE CONFLICT TRUE OR FALSE
• Answer>> FALSE

THE NEED FOR PEOPLE RATHER THAN EQUIPMENT OR

TECHNOLOGY TO PERFORM REQUIRED WORK TASKS: -

Answer>> LABOR INTENSIVE A REQUEST MADE TO PROSPECTIVE ARCHITECTS, CONTRACTORS/BUILDERS, SUPPLIES, OR OTHERS TO LEARN THE PRICE OF A PRODUCT OR SERVICE - Answer>> REQUEST FOR PROPOSAL AN INDIVIDUAL OR BUSINESS THAT SIGNS A CONTRACT TO PERFORM PART OF THE PROJECT THAT IS THE RESPONSIBILITY OF THE CONTRACTOR: - Answer>> SUB- CONTRACTOR A MULTI-DISCIPLINARY PROCESS THAT FOCUSES ON REDUCING RISK FROM INFECTION THROUGHOUT PLANNING, DESIGN, AND CONSTRUCTION (INCLUDING RENOVATION) ACTIVITIES UNDERTAKEN BY A HEALTHCARE FACILITY: - Answer>> INFECTION CONTROL RISK ASSESSMENT (PSA) THE COST TO ACQUIRE OR MAKE IMPROVEMENTS TO A LONG TERM ASSET SUCH AS A BUILDING, PROPERTY, OR EQUIPMENT: - Answer>> CAPITAL EXPENDITURE AN UNLICENSED PERSON WHO TYPICALLY PLANS CHANGES THAT DO NOT RELATE TO REGULATORY (BUILDING CODE) REQUIREMENTS: - Answer>> DESIGNER A LICENSED PROFESSIONAL WHO FOCUSES ON THE AESTHETIC DESIGN OF BUILDINGS AND SPACES, STRUCTURES, MECHANICAL SYSTEMS, ACOUSTICS, REGULATORY, AND OTHER REQUIREMENTS NEEDED TO

THE SINGLE MOST EFFECTIVE, INEXPENSIVE AND

IMPORTANT PROCEDURE FOR PREVENTING THE SPREAD

OF INFECTION - Answer>> HAND HYGIENE FINGERNAILS CAN HARBOR POTENTIALLY PATHOGENIC MICROORGANISMS EVEN AFTER CAREFUL HAND HYGIENE TRUE OR FALSE - Answer>> TRUE AN ACUTE INFLAMMATION OF THE ANTERIOR CHAMBER OF THE EYE FOLLOWING CATARACT SURGERY - Answer>> TOXIC ANTERIOR SEGMENT SYNDROME HANDS THE ARE VISIBLY SOILED BE WASHED WITH ANTIMICROBIAL SOAP AND WATER FOR A MINIMUM OF - Answer>> 15 SECONDS THE U.S. CENTER FOR MEDICARE AND MEDICAID SERVICES ISSUED A RULE THAT HOSPITALS WOULD NO LONGER BE ELIGIBLE TO RECEIVE MEDICARE REIMBURSEMENT FOR SURGICAL SITE INFECTION TRUE OR FALSE - Answer>> TRUE CAUSE FOR SPECIAL CONCERN IN CS BECAUSE ROUTINE REPROCESSING PRCESSES ARE NOT ENOUGH TO PROTECT PATIENTS: - Answer>> PRIONS STAFF WORKING IN THE DECONTAMINATION AREA ARE REQUIRED TO COMPLY WITH THE: - Answer>> OSHA BLOODBORNE PATHOGENS STANDARDS THE FOUR PRIMARY MODES OF INFECTION TRANSMISSION ARE CONTACT, AIRBORNE, VECTOR AND: - Answer>> COMMON VEHICLE

TERM REFERRING TO THOSE IN THE HIGHEST

HEALTHCARE ADMINISTRATIVE LEVELS; ALSO CALLED

EXECUTIVE TEAM. THIS TERM IS DERIVED FROM THE

OBSERVATION THAT THE WORD "CHEIF" IS FREQUENTLY

IN THE POSITION TITLE. EXAMPLE: CHEIF FINANCIAL

OFFICER: - Answer>> C-SUITE THIS POSITION LEADS PATIENT CARE SERVICES AND OVERSEES THE NURSING STAFF INCLUDING REGISTERED NURSES (RNs) AND LICENSED NURSE ASSISTANTS (LNAs). THIS LEADER IS ALSO RESPONSIBLE FOR THE POLICIES AND PRACTICESUSED TO MANAGE DIRECT PATIENT CARE:

• Answer>> CHIEF NURSING OFFICER (CNO) THIS NURSING UNIT IS RESERVED FOR PATIENTS WITH INTENSIVE NURSING NEEDS THAT REQUIRE SKILLED NURSING OR CONSTANT CARE AND SUPERVISION: - Answer>> CCU USEFUL SOURCES OF DATA TO GENERATE INFORMATION THAT SPECIFIES ACTUAL DEPARTMENTAL PERFORMANCE INCLUDE ALL OF THE FOLLOWING EXCEPT: - Answer>> EDUCATION SYSTEMS A COLLECTION OF STATISTICAL DATA ABOUT A CENTRAL SERVICE DEPARTMENGTS KEY PERFORMANCE INDICATORS THAT INDICATES THAT EXTENT TO WHICH GOALS ARE BEING ATTAINED IS CALLED A: - Answer>> DASHBOARD A MEASURABLE ASSESS FACTOR SUCH AS ITEM ACCURACY, CASE CARTS PER TECHNICIAN, AND STERILIZATION ACCURACY IS CALLED A: - Answer>> KEY PERFORMANCE INDICATOR (KPI)

THE GOALS OF THE DECONTAMINATION PROCESS

INCLUDE ALL OF THE FOLLOWING EXCEPT: - Answer>> TO INSPECT AND TEST INSTRUMENTS FAILURE TO USE DECONTAMINATION CHEMICALS AS DIRECTED WILL RESULT IN FAILURE OF THE DECONTAMINATION PROCESS: TRUE OR FALSE - Answer>> TRUE RELATIVE HUMIDITY RANGE IN THE DECONTAMINATION AREA SHOULD BE: - Answer>> 30%TO 60% GENERALLY USED FOR ENVIRONMENTAL SANITATION OF NON-CRITICAL SURFACES SUCH AS FLOORS, WALLS, AND FURNITURE: - Answer>> QUATS THE TEMPERATURE OF THE DECONTAMINATION AREA SHOULD BE APPROXIMATELY: - Answer>> 60% TO 65% DECONTAMINATION AREAS REQUIRE A POSITIVE OR NEGATIVE AIR PRESSURE - Answer>> NEGATIVE A PERSON WHO SERVES AS AN EXAMPLE IN A DESIRED BEHAVIORS IS: - Answer>> A ROLE MODEL THE SHARED BELIEFS, THE EXPERIENCES, AND NORMS THAT CHARACTERIZE AN ORGANIZATION: - Answer>> ORGANIZATION CULTURE THE BEHAVIORAL INTERVIEWING PROCESS IS OFTEN USED BECAUSE: - Answer>> PAST PERFORMANCE IS OFTEN AN INDICATOR OF FUTURE PERFORMANCE

A PROGRAM DESIGNED TO MODIFY EMPLOYEE BEHACIOR

THROUGH A SERIES OF INCREASINGLY SERIOUS

PUNISHMENTS FOR UNACCEPTABLE BEHAVIOR: -

Answer>> PROGRESSIVE DISCIPLINE A STANDARD OF KNOWLEDGE, SKILLS, AND, AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE - Answer>> COMPETENCY THE POSITIVE OR NEGATIVE FEELINGS, BELIEFS, AND VALUES THAT INFLUENCE THE WAY SOMEONE ACTS: - Answer>> ATTITUDE A FORMAL, OBJECTIVE AND COMPREHENSIVE RATING OR EVALUATION OF AN EMPLOYEE - Answer>> PERFORMANCE APPRAISAL IN FACE TO FACE COMMUNICATION BODY LANGUAGE AND TONE OF VOICES ARE MORE IMPORTANT THAN SPOKEN WORDS TRUE OR FALSE - Answer>> TRUE AN EMPLOYEE WHO KNOWS HE/SHE IS INCOMPETENT OR HAS AN " I DON'T CARE " ATTITUDE IS - Answer>> CONSCIOUSLY INCOMPETENT A trial held before a judge sitting without a jury - Answer>> Bench trial What allows employees who have met minimum requirements to take up to 12 weeks of paid leave - Answer>> Family and Medical Leave Act The flsa requires employers to pay covered, (exempt or non- exempt) employees the official minimum wage and overtime of

the act of examining a sterile package to ensure it is intact and uncompromised before being dispensed for use - Answer>> Product Integrity check Anyone allowed access to a sterile storage area should first be educated and sterility maintenance and should understand proper handling of sterile packages true or false - Answer>> True factors to consider when evaluating or designing sterile storage areas include what - Answer>> there should be adequate spaces storage shelves are not overcrowded sterile storage areas should be maintained at a controlled temperature of 75 degrees Fahrenheit 24 degrees Celsius and have a relative humidity of 70% or Less.air pressure should be positive and relation to surrounding areas so airflow flows out of the area when a door is opened Sterile items should be rotated so the oldest dated package are used before newer ones why - Answer>> to reduce the risk of contamination and product expiration Sterile items should be transported in covered or enclosed carts true or false - Answer>> True Steel storage racks and shelving should be constructed of what materials that are easy to clean - Answer>> Non porous who is responsible to perform product Integrity checks - Answer>> Anyone handling the sterile item Random sampling can help identify quality issues true or false - Answer>> True

Changing Improvement are the same true or false - Answer>> False Equality program should be - Answer>> Proactive Some processes for improvement potential include all of the following except - Answer>> Supply cost The most commonly utilized process Improvement techniques include all of the following except - Answer>> Dashboard analysis report dar When problems occur in the cause of most off in the process not the people true or false - Answer>> True Equality process that focuses on developing your products and services - Answer>> Six Sigma Giving a very dissatisfied client a chance to help improve the system is often the best way to get the buy-in of many departments true or false - Answer>> True random sampling would be a good way to ascertain the quality of case carts true or false - Answer>> True There are three basic types of errors inadvertent errors incompetence errors and - Answer>> Intentional errors Healthcare facilities are required to have policy in place that addresses the handling of cjd contaminated instruments true or false - Answer>> true

Testing assess the performance of a steam sterilizer an environment in which it will be years before the equipment is approved for routine use in their health care facility - Answer>> Qualification Balsam sterilization failures result from mechanical failures over which the technician has no control many process orders can be avoided by - Answer>> developing good practices during placement and packaging of items for sterilization cares required to ensure the items that could blank are placed correctly on the sterilizer carriage - Answer>> Trap air Ice Cube sterilizer can successfully sterilize anything placed in it true or false - Answer>> False these are installed on the steam distribution lines to help remove condensate - Answer>> Steam traps Paper Plus pills purchase must be placed blank for sterilization - Answer>> on edge manufacturers have begun to test instruments to determine if current sterilization processes are effective using a process called

• Answer>> Validation testing sterilization cycles that fall outside of the Georgia National Cycles used in the central service department because explosion x 60 steering and sterilization cycles that fall outside of the Georgia National Cycles used in the central service department because exposure times exceed standard steam sterilization times - Answer>> Extended Cycles

sterilization record should be retained according to the policies and procedures established by the - Answer>> Individual health care facility Best steam sterilizers chamber drain screen should be inspected and cleaned - Answer>> At least daily refers to studying your own facilities or departments process is to seek identify of possibilities for improvement - Answer>> internal benchmarking the processes of using the computer input device to load information from barcode directly into a computer system - Answer>> Optical scanning newest machine readable rectangular bars in space is arranging a specific way to represent the numbers letters and other symbols used to identify a product wa - Answer>> Barcode external benchmarking roadblocks include all of the following except - Answer>> ...