attitudes and job satisfaction, Thesis of Organizational Development

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Lecture 1

Attitudes and Job Satisfaction

S. Chan

charmaine@chuhai.edu.hk

http://home.chuhai.hk/~charmaine/

BBA 352

Organizational Behavior

2

Google:

• Chef-prepared food
• Huge gym and equipment
• Onsite car wash
• Oil changes
• Haircuts and dry clean
• Free doctor checkup
• Child care service
• Free transportation – shuttle bus
• Automatic life insurance
• 25 vocation days to employees with >6 years of seniority
• Tuition reimbursement $8000 per year
• $2000 bonus for refering employees who work at least 60 days
• …..

Attitudes – The component of attitudes

Attitudes – The component of attitudes

-Evaluative statements (favorable/unfavorable) about

objects, people or events

Cognitive component

Opinion or belief on an attitude: My pay is low

Affective component

Emotional feeling of an attitude: “I am upset about how

little I’m paid”

Behavioral component

Intention to behavior toward someone or something:

“I’m going to look for other job

Attitudes- The component of attitudes 2

Attitudes- The component of attitudes 2

1. Cognitive = evaluation: CHC offers me a chance to study
2. Affective = feeling: I thank for CHC for offering me a chance
3. Behavioral = action: I will work hard for this valuable chance

and earn myself a first-honor degree

What causes job satisfaction

Work itself

• Pay

Promotion

• Supervision

Relationship with co-workers

• Autonomous and independence

benefits

• Career advancement and development opportunities

Job security

• meaningful of job

Opportunities to use skills

• Corporate culture

Impact of satisfied and dissatisfied employees

Impact of satisfied and dissatisfied employees

Exit Voice

Neglect Loyalty

Destructive

Active

Constructive

Passive

Job satisfaction and job performance

Strong causal relationship: higher job satisfaction

higher job performance

Satisfied employees tend to be more effective than

dissatisfied employees

Job satisfaction and Organizational citizenship

behavior (OCB)

Satisfied employees would seem more likely to talk

positively about organization, help others and work with

greater duty

Because satisfied employees have significant perception

of fairness, trust development

Job satisfaction and Absenteeism

Consistent negative relationship between satisfaction and

absenteeism

Satisfied employees tend to have higher attendance, but

the absenteeism is also affected by other factors, such as

health, study ..etc.

Job satisfaction and Turnover

Satisfaction is strongly negatively related to turnover.

The higher the satisfaction on work, the less likely the

employees leave the job.

But turnover is also affected by other factors: labour-

market situation length of tenure, retention schemes, etc.