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Retailing 3351: Retail Management Course at The University of Central Arkansas - Prof. Don, Assignments of Retail Marketing

Information about a retailing course offered at the university of central arkansas during the fall 2009 semester. The course, taught by dr. Don b. Bradley iii, covers various topics related to retailing, including retail institutions, strategic planning, consumer behavior, and operations management. Students are required to attend class regularly, complete assignments on time, and adhere to the americans with disabilities act. The course text is 'retail management a strategic approach' by berman and evans.

Typology: Assignments

2009/2010

Uploaded on 02/24/2010

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Fall 2009
Course Title: Retailing 3351
Credit Hours: 3 hours
Time 9:25-10:40 a.m.
TUESDAY/THURSDAY
CRN# 11534 BBA 204
Dr. Don B. Bradley III, Professor of Marketing and Executive Director of Small Business
Advancement National Center
(Office Number 210C Burdick Business Administration Building
Phone (450-5345) E-Mail donb@uca.edu
Home Phone(329-1449)E-Mail don.bradley@conwaycorp.net
Office Hours: 1:00-4:30 (TTh) or by appointment
Text: Berman, Barry and Joel R. Evans, Retail Management A Strategic Approach; (Upper
Saddle River, NJ, Pearson Prentice Hall, 2010) 11th Edition
Course Requirements:
(1) Prerequisite is Marketing 3350
(2) Steady class attendance is of the utmost importance (2 cut Maximum)*
(3) Read the assignment from the text and outside readings on time.
(4) Be responsible for all class presentations and discussions.
(5) Complete all outside assignments and tests on time.
(6) Write satisfactory quizzes.
(7) All presentations, discussions, outside assignments and tests must be finished on time to
pass the course.
(8) No laptop or cell phone use in class (Print Power points off before class)
* When a student exceeds 2 absences, except for exceptional reasons (death in the family,
severe personal illness, etc.), their final grade will be adjusted downward one letter grade for
each additional absence. In case the University is closed for H1N1 flu classes will be held by
power points and tests will be over the internet. If you have a problem call me at home
between 8:00a.m. and 9:00p.m.
Americans with Disabilities Act
The University of Central Arkansas adheres to the requirements of the Americans with Disabilities Act. If
you need an accommodation under this Act due to a disability, contact the Office of Disability Support
Services at 450-3135
Academic Policy Review
Students should familiarize themselves with all policies listed in the 2009-2010 Student Handbook,
including general academic policies (pp. 31-34); Academic Misconduct Appeals (pp. 32-33) and specific
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Fall 2009 Course Title: Retailing 3351 Credit Hours: 3 hours Time 9:25-10:40 a.m. TUESDAY/THURSDAY CRN# 11534 BBA 204 Dr. Don B. Bradley III, Professor of Marketing and Executive Director of Small Business Advancement National Center (Office Number 210C Burdick Business Administration Building Phone (450-5345) E-Mail donb@uca.edu Home Phone(329-1449)E-Mail don.bradley@conwaycorp.net Office Hours: 1:00-4:30 (TTh) or by appointment Text: Berman, Barry and Joel R. Evans, Retail Management A Strategic Approach; (Upper Saddle River, NJ, Pearson Prentice Hall, 2010) 11th^ Edition Course Requirements: (1) Prerequisite is Marketing 3350 (2) Steady class attendance is of the utmost importance (2 cut Maximum)* (3) Read the assignment from the text and outside readings on time. (4) Be responsible for all class presentations and discussions. (5) Complete all outside assignments and tests on time. (6) Write satisfactory quizzes. (7) All presentations, discussions, outside assignments and tests must be finished on time to pass the course. (8) No laptop or cell phone use in class (Print Power points off before class)

  • When a student exceeds 2 absences, except for exceptional reasons (death in the family, severe personal illness, etc.), their final grade will be adjusted downward one letter grade for each additional absence. In case the University is closed for H1N1 flu classes will be held by power points and tests will be over the internet. If you have a problem call me at home between 8:00a.m. and 9:00p.m. Americans with Disabilities Act The University of Central Arkansas adheres to the requirements of the Americans with Disabilities Act. If you need an accommodation under this Act due to a disability, contact the Office of Disability Support Services at 450- Academic Policy Review Students should familiarize themselves with all policies listed in the 2009-2010 Student Handbook, including general academic policies (pp. 31-34); Academic Misconduct Appeals (pp. 32-33) and specific

policies on sexual harassment (pp. 95-96). Grade Percentages For Final Grade:

  1. First Test 20
  2. Second Test 20
  3. Third Test 20
  4. Fourth Test 20
  5. (Attendance, Participation, Projects, and Paper) 20 TOTAL 100% Learning Objectives
  6. Explain what retailing is.
  7. Explain why retailing is undergoing so much change today.
  8. Describe the five methods used to categorize retailing.
  9. Understand what is involved in a retail career and be able to list the prerequisites necessary for success in retailing.
  10. Explain why strategic planning is so important and be able to describe the components of strategic planning: statement of mission; goals and objectives; an analysis of strengths, weaknesses, opportunities, and threats; and strategy.
  11. Describe the text’s retail strategic planning and operation management model, which explains the two tasks that a retailer must perform and how they lead to high profit.
  12. Explain the importance of population trends to the retail manager.
  13. List the social trends that retail managers should regularly monitor and describe their impact on retailing.
  14. Describe the changing economic trends and their effect on retailing.
  15. Discuss the consumer/shopping/purchasing model, including the key stages in the shopping/purchasing process.

the proper inventory stock levels needed to begin a merchandise selling period.

  1. Explain how retailers use dollar merchandise control and describe how open-to-buy is used in the retail buying process.
  2. Describe how a retailer determines the makeup of its inventory.
  3. Describe how a retailer selects proper merchandise sources.
  4. Describe what is involved in the vendor-buyer negotiation process and what terms of the contract can be negotiated.
  5. Discuss the factors a retailer should consider when establishing pricing objectives and policies.
  6. Describe the differences between the various specific pricing policies available to the retailer.
  7. Describe how retailers calculate the various markups.
  8. Discuss why markdown management is so important in retailing and describe some of the errors that cause markdowns.
  9. Name the four basic components of the retailer’s promotion mix and discuss their relationship with other decisions.
  10. Describe the differences between a retailer’s long-term and short-term promotional objectives.
  11. List the six steps involved in developing a retail advertising campaign.
  12. Explain how retailers manage their sales promotion and publicity.
  13. Explain why customer service is so important in retailing.
  14. Describe the various customer services that a retailer can offer.
  15. Explain how a retailer should determine which services to offer.
  16. Describe the various management problems involved in retail selling, salesperson selection, and training and evaluation.
  17. Describe the retail selling process.
  18. Understand the importance of a customer service audit.
  19. List the elements of a store’s environment and define its two primary objectives.
  20. Discuss the steps involved in planning the store.
  1. Describe why store design is so important to a store’s success.
  2. Explain the role of visual communications in a retail store.
  3. Explain why intangible people resources can provide a more competitive advantage than tangible resources.
  4. Describe how to recruit both the right employees and the right customers to be the store’s partners.
  5. Explain how to manage employees and customers to develop long-term profitable relationships.
  6. Discuss how to compensate employee and offer customers a compelling value proposition. Special References: Journals, Bulletins, and Monographs
    1. Journal of Marketing
    2. Merchandising Week
    3. Business Week
    4. Stores
    5. Chain Store Age
    6. Wall Street Journal
    7. U.S.News and World Report
    8. Harvard Business Review
    9. Marketing News
  7. Journal of Retailing
  8. Women's Wear Daily
  9. Men's Wear Magazine
  10. Mass Retailing Merchandiser
  11. Merchandiser
  12. Home Furnishings Daily
  13. Mart
  14. Changing Times
  15. Kiplinger Letters and Service
  16. Consumer Reports
  17. Advertising Age
  18. Sales Management

Unit of Instruction Week Material Is to be Read August 20-25 Chapter 1 An Introduction To Retailing Pages 3- 27-Sept. 1 Chapter 2 Building and Sustaining Relationships Pages 27- In Retailing September 3-8 Chapter 3 Strategic Planning In Retailing Pages 57- 10 Chapter 4 Retail Institutions By Ownership Pages101- 15 Test #1 over Chapters 1- St. Louis Field Trip Money Due ($240) 17-22 Chapter 5 Retail Institutions By Store-Based Strategy Mix Pages 123- 24- Chapter 6 Web, Nonstore- Based, and Other Forms of Pages 147- 185

Nontraditio nal Retailing October 1 Chapter 7 Identifying and Understanding Consumers Pages 190- 6 Chapter 8 Information Gathering and Processing In Retailing Pages 216- 245 8 Test #2 over Chapters 5- 13 Chapter 9 Trading – Area Analysis Pages 249- 274 20 Chapter 10

10-11 **Field Trip to St. Louis (Cost $240) 12 No Class work on Paper 17 No Class work on Paper 19 ***Paper Due and Presentatio n 24 **** E-tailer Project (No class) December 1 Chapter 13 Operations Manageme nt: Operational Dimensions Pages 355- 380 3 Chapter 14 Developing Merchandis e Plans Pages 384- 410

10 Final Exam Chapters 13-14 and Field Trip Thursday: 8:00-10:00 a.m. *St. Louis Field Trip (Money Due September 15th^ ) ** St. Louis Field Trip (Nov. 10 and 11) *** Paper 3-5 Pages Typed Double Spaced 12 point time new roman Due: November 19th Topic: Social Media (Twitter and Facebook) **** E-tailer Project Due December 1st