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116 Final Practice Test for SPHR Questions With Complete Correct Solutions| A+ Rated
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Which type of diversity training has the most direct impact on employee retention?
a. multi lingual training programs
b. multi culture reward system
c. supervisor awareness programs
d. translation and interpretation programs - Correct Answer ✔️ ✔️
supervisor awareness programs
The training director for a company that wants to provide training for its 30 customer service representatives wants to undertake an needs analysis
what is the best way to gather information about customer service problems and solutions since the representatives are located at headquarters?
a. review employee records to Define pass customer service problems
b. form an advisory committee consisting of training and operations manager
c. after customer service representatives to fill out questionnaires related to their training needs
d. conduct a series of focus groups with customer service representatives - Correct Answer ✔️ ✔️ since each customer service representatives are at a single location, conducting a series of focus groups with customer service representatives would be your best option
a. tests
b. observation
c. advisory committee
d. Assessment Center - Correct Answer ✔️ ✔️ because the
company is on a tight time frame, they need to speed this estimate process. Advisory committees are made up of individuals who knows the training needs of the targeted audience. information gathered by the committee can be gathered very simple and inexpensive
A pharmaceutical company is undertaking a joint venture that enables it to sell a new drug. The company is on his hot time frame and needs to provide training for 150 sales representatives located throughout the US, which of the following needs assessment method should the company use to create the sales representatives' buy-in?
a. questionnaire
b. how many interviews
c. assessment center
d. observation - Correct Answer ✔️ ✔️ considering that time is an
issue in the sales representatives are geographically dispersed, phone interviews will be the most effective. Interviews are most useful in that they can uncover attitudes and allow that for discussions of problems and possible solutions.
The customer service manager has come to HR Director about an employee who is experiencing job burnout and is exhibiting a lack of motivation. The manager has developed and documented a job enrichment plan for the employee in the hopes of re-energizing and motivating the employee. The manager believes the employee will have no problem reaching the performance goes but is unsure the rewards for achieving the performance Improvement will be sufficient to motivate employee to change. the HR Director advises the manager to focus the employee's job enrichment plan on factors that will stimulate motivation. In particular, the plan should identify outcomes attractive
for achieving the performance Improvement will be sufficient to motivate employee to change. At what stage of Maslow's hierarchy will the employees needs be satisfied by the job enrichment plan?
a. Safety and Security
b. belonging and love
c. esteem
d. self-actualization - Correct Answer ✔️ ✔️ a job enrichment plan
increases the employee's responsibilities and therefore a sense of fulfillment this would be an increase of esteem
transfer of training refers to a trainees ability to
a. teach others what they have learned
b. evaluate the effectiveness of training
c. pass the final exam at the end of the training session
d. apply what they have learned on the job - Correct Answer ✔️ ✔️
transfer a training refers to effective and continuing on the job
application of Knowledge and Skills gained through the learning experience and by doing so applying what they have learned on the job is essential
Gap between actual and desired performance are best identified in which phase of the ADDIE process
a. development
b. design
c. assessment
d. evaluation - Correct Answer ✔️ ✔️ assessment
Which level of training evaluation provides data related to sales increase or cost-savings?
a. reaction
✔️ replacement planning focuses on developing backups for key
positions; succession planning develops a pool of candidates capable of feeling several assignments
Which of the following laws covers both employee whistleblower protection and notice requirements for defined contribution plans?
a. ERISA
b. Sarbanes-Oxley Act
c. False Claims Act
d. Privacy Act - Correct Answer ✔️ ✔️ Sarbanes-Oxley Act protect
whistleblowers who exposed to curity violations and also requires administrators of defined-contribution plans to revive 30 days notice of a blackout.
The prudent person rule applies to
a. questions that may be asked during an interview
b. risk a company may assume when managing an employee benefit program
c. the amount of reasonable accommodation required under the ADA
d. the amount of compensatory time authority to an employee - Correct Answer ✔️ ✔️ the employer cannot take more risk when
investing funds than a reasonable knowledgeable, prudent investor would take
an employer knowingly misclassified as employees without intending to pay them a salary and makes improper deductions. The LIKELY outcome is that the employer
a. will have to restore the employee rate wages and pay a penalty
b. may lose the overtime exemption for all employees in the same job class who are working under the persons who made the deduction
b. the organization must an employee Cobra notification within 14 days of learning of the qualifying event
c. the organization must offer COBRA coverage to the employee unless it is neglected to provide COBRA notification within 90 days of eligibility
d. the company does not have to provide Cobra coverage unless employ terminates - Correct Answer ✔️ ✔️ you must provide
COBRA notice to an employee within 14 days of a qualifying event, even if the employee will not qualify for COBRA coverage
An employee needs to take FMLA leave to receive medical treatment for a serious injury. The employee has two weeks of sick leave available as well. The employer ask to take off 14 weeks, with two weeks paid and 12 unpaid. The employer honor the request?
a. yes. Unless it is a hardship, the employer must Grant both vacation time and FMLA leave
b. yes, the law specifically allows employees to add sick leave and vacation to FMLA leave
c. no, the law states that employees have only 12 weeks of leave
d. no, the employer can develop a plan that requires the vacation FMLA leave be taken concurrently - Correct Answer ✔️ ✔️ no, the
employer can develop a plan that requires the vacation and FMLA leave be taken concurrently. in this case, the employer is within the law to grant 12 weeks of leave and pay the employee sick leave pay for two of the weeks.
A 200-employee manufacturing company has one at 3 million government contract it must produce 60000 aircraft Parts over the next 3 months. Presently the production Department runs two shifts and utilizes 70 skilled workers per shift. Normal production for the company is 50000 parts per month. The company must maintain its current production and fulfill the new order. Currently it has 10,000 parts and
company is 50,000 parts per month. The company must maintain its current production and fulfill the new order. Currently it has 10, parts and inventory ,because the company is a government contractor, it is required to
a. run disparate it treatment calculations on all of its selection procedures
b. allow employees to view the information in their personnel files
c. have a formal affirmative action plan
d. establish a quota system for hiring minority employees - Correct
Answer ✔️ ✔️ The company is required to have an affirmative
action plan since it has more than 50 employees and a government contract that exceeds 50,000 in a one year.
the vice president of HR for an organization that operates on the basis of a product leadership strategy is told that the competition has just released the product superior to a new product that the organization is
ready to launch. What strategy should the organization employ at this point?
a. ignore the development and complete the new product as scheduled
b. accelerate the new product development and launch as soon as possible
c. abort the launch and immediately work on the Next Generation product
d. abort the launch and adopt a completely new product line in a new market. - Correct Answer ✔️ ✔️ abort the launch and immediately work on the Next Generation product then to release a new product that could be seen by the market as inferior. If the organization releases and I fear your product, it strategy a product leadership will be compromised
The CEO of a startup organization has been struggling with the strategic planning process and wants to ensure that the plan will motivate
resources. The parent company's current retrenchment strategy has failed to achieve a turnaround. Management is concerned that the entire organization will soon collapse if no action is taken with the acquired company but wants to recoup its original investment. What strategy should management execute?
a. growth
b. bankruptcy
c. liquidation
d. divestiture/ implementation - Correct Answer ✔️ ✔️ divesting part of the organization is often chosen by strategic managers when retrenchment fails to accomplish a desire turn around.
Five years ago, a Wireless company acquired a smaller competitor to gain greater market share. The acquired organization still had a very strong brand and is attractive to the financial Community. However,
they acquired company has not integrated into the culture of the parent organization and has become an unprofitable drain on corporate resources. The parent company's current retrenchment strategy has failed to achieve a turnaround. Management is concerned that the entire organization will soon collapse if no action is taken with the acquired company but wants to recoup its original investment. After the above strategy has been implemented, what is the next phase in the strategic planning process?
a. strategy analysis
b. strategy formulation
c. strategy development
d. strategy evaluation - Correct Answer ✔️ ✔️ strategy evaluation
An organization with over 10,000 employees has been producing chip products for over a hundred years. It sells its products all over the
